Sea Esta en Ponce Landing 32

Actually we did bring more garbage bags out to you. We remind that trash goes out on Thursday by email but isnt a requirement as we pick up trash after your stay. You are told that we provide first rounds of products then you would need to purchase extra. Also we cant control when the condo cuts the grass.

Thank you for staying with us and for sharing your honest feedback. We’re very happy to hear that you enjoyed the home. We also want you to know that we took your comments seriously. The carpeting has since been professionally cleaned, and your feedback regarding the mattress and bathrooms has been shared with the homeowner for consideration as future updates are planned. While we can’t promise specific upgrades, we truly value input like yours as it helps guide improvements. Thank you again for choosing our property, especially during the holiday season. We hope to have the opportunity to welcome you back in the future.

Teresa, Your review of two stars does not reflect the property you stayed in or the property manager. You were informed that the pool was closed due to maintenance and although we anticipated the opening of the pool during your stay that did not happen due to supply chain issues and getting parts needed. You were also adequately refunded for not having the use of the pool. You have no basis for your negativity.

Thank you for your review, both positive and constructive, I’m sorry to hear you had a mostly frustrating experience. Thank you for letting us know about some of the unit issues and that there are items that need our attention. We do try to reassess our units every year, but sometimes we miss things. As per the balcony and electrical concern, we are looking into this issue and hope to resolve it promptly and accurately. As a small veteran and locally owned business, we strive to provide timely information for all our units if conditions change. The condo association notified us of the pool closure and we immediately sent out messages to everyone that had reservations during that timeframe. You agreed that the pool closure was a disappointment, but you were okay with still staying in the unit at a discounted rate. Upon that agreement we discounted the unit for you before your stay, if the money was not properly refunded to your account, please notify us immediately. We are sorry that your experience at didn’t quite match your expectations and if you read our other reviews we are known for taking ownership and caring deeply about our customers. We can’t fix the past but hope that this one experience doesn’t deter you from staying with us in another unit in the future. Warm Regards, Anna Pras Latitude30 Owner