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6/10 Aceptable
Monica D.
6 de junio de 2024
Needs Appliance Update
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The washing machine did not work for the entire stay. A washing machine is an essential at the beach. Customer service inattention and minimal response to this was unacceptable. I had to call several times to finally get fresh towels/wash cloths delivered. The first time they brought bath mats instead of towels and we had nothing to shower with after a day at the beach. I walked to the town center to try to locate the office to exchange the bath mats and there was no office that was easily accessible/locatable to guests. I called the number only to be told I would have to wait on housekeeping to bring towels to our cottage, that the office (which I never actually found), could not swap the bath mats for me. Customer service didn't follow up with us and let us know the washing machine was not going to be fixed while we were there. We went the whole week without being able to wash clothes/swim suits/beach towels, when we packed as though we would be able to. We have been vacationing in Seaside for years and have stayed in a HomeOwners Collection Cottage before. This was not handled as it should have been, per the standards they normally maintain. Appliances should be updated in the cottages regularly and maintained for guests. Having a washer/dryer set up that is over 15/20 years old is asking for dissatisfied guests. So disappointing.