Villa Mágica Adv 5 Estrellas con Sala de Cine, Arcade, Alberca y Más

Thank you for your review. We're happy to hear that you found the property clean, enjoyed the amenities, and that your kids had a great experience. We were surprised to hear that the game room was difficult to locate, as it is located in the converted garage and is typically one of the first features children discover and enjoy during their stay. Had we known there was any confusion, we would have been more than happy to assist. Our team is available throughout each guest's stay and encourages guests to reach out with any questions so we can help ensure they enjoy all of the home's amenities. Regarding the pool enclosure gate, the gate is equipped with a child-safety latch designed to help prevent young children from accessing the pool area without adult supervision. While the safety mechanism may require a little extra effort to operate, it is an important safety feature that helps protect families and complies with safety requirements for vacation rental properties. Thank you again for staying with us, and we're glad your family enjoyed the overall experience.

Katrina, Thanks for the glowing review. We work very hard to offer any amazing property, but more so memories that will last a lifetime. We look forward to others experiencing the same enjoying you had with your family.

We appreciate every guest's feedback as we really strive to ensure an amazing stay for all of our guests. We always provide very clear communication through the VRBO platform and it is sent directly to the guest. We have never encountered an instance where a guest has not received communication. The parking details are listed in our property listing. The HOA allows 3 cars on site and the remaining cars must park in the overflow parking area within the community. We did need to contact the guest because a car was parked incorrectly and we were notified by the HOA. When we receive calls from Security and/or the HOA we must act quickly. The home does have exterior security cameras which is also detailed in our listing. We wish the guest would have communicated the concerns during or prior to their stay so we could have had a chance to remedy the situation.

We take all feedback very seriously. We send various communications by email, but somehow Jenny read all of our other communication, but not the one about how to access the property. We make this process as easy as possible by using a persons phone number as part of the entry codes, but Jenny did not remember what phone number she used to make the reservation.