10/10 Excelente
Cindy S.
23 oct. 2024
Great place but check in needs work
Our stay was great after we spent several hours trying to access the building. I had called the after hours number and left a message that we couldn’t enter the building as the fobs…which were in the condo…are needed to enter the building, parking garage etc. I had asked property management for help as was told that the East tower stays locked 24/7. Finally 3 hours later a family who was on their vacation as well let us into the building after explaining our situation and showing my reservation confirmation. I never heard back from the property manager, so I sent a message telling them about our problem trying to enter the East Tower. She apologized for not returning my call as she was out of town. This was the emergency number and I feel that someone should be available 24/7 if problems occur. Anyway, I was told that Silver Beach no longer gave them the door code and thought we would just follow someone into the building. What if we had arrived late at night with no one around. The check in process needs attention. It was a rough several hours to the start of a week away. Other than that the condo was very clean and well appointed. One other suggestion would be to have TV’s set up to stream Netflix etc or to be able to mirror from your device.
Cindy S.
Se hospedó 5 noches en octubre de 2024