Overall, the home accommodated our group well and gave us plenty of space to enjoy our time at Lake Anna. However, there were several things that made this a low star stay for me.The jet skis were dated and in poor condition, and we encountered a significant number of spiders in the basement living area. I reached out about how to handle the spiders but did not receive a response. There was also trash left in the fire pit, so we chose not to use it.Having stayed at other Lake Anna properties, we were surprised by the lack of basic supplies and found ourselves purchasing quite a few things. Only the toilet paper and paper towels already on the rolls were provided, and they weren't full. I don't expect everything to be supplied, but it would have been helpful to know ahead of time what we needed to bring. I also reached out about toiletries and did not receive a response.Communication was the biggest opportunity for improvement. We did not receive a checkout reminder, and several questions went unanswered. I was also promised a credit due to exterior renovations and had to follow up after our stay to receive it.The home worked well for our group, but better communication, maintenance, and clearer expectations would have made the experience much better.