Hayward, WI Lake Cabin - On Nelson Lake; 10 minutes from Hayward

Thank you so much for your review. I can now confirm that our neighbor has installed an electric fence so the neighbor's dog navigating over to the yard has been addressed.

I am glad you enjoyed your stay! I apologize for the cleanliness of the bathrooms and kitchen. I have used the same cleaning person for the past eight years and this typically has not been a problem, so it is unfortunate that this occurred for your stay. Prior to anyone's arrival, I always confirm that the cleaning is complete and in this case, I did get a confirmation that the cleaning was completed. However, it sounds like several areas were missed. I will make sure to address this going forward.

Thank you for your feedback. I apologize that the photos were not updated. We recently removed our deck (as stated in a previous review, the deck was in rough shape) and replaced it with a stamped concrete patio. We were not able to take any pictures until we visited the 4th of July week (the website has now been updated). We also added more stairs because the incline in the grass from the deck stairs was too steep. As you know, the same furniture that was pictured on the deck was on the patio but since your stay, we added a large sectional couch and fire table. We chose a patio over a deck due to difficulty finding someone to put in a new deck and the patio allows for an unobstructed view of the lake and backyard.

I sincerely apologize for the cleanliness issues you have raised and I thank you for bringing these issues to my attention. Our cleaning person has done an outstanding job in the past so I will check in with her to see what happened to make sure this does not happen again in the future. Several renters have commented that our cabin is very clean in the past and I would like this to continue for future renters. Also, the "two kids" who were with the cleaning person were her adult son and future daughter-in-law who help with the family business. Yes, Sawyer County sent us the cleaning guidelines for COVID-19 and our cleaning person has the checklist to follow (which she distributes to anyone she hires to clean). Regarding the laundry, it is standard practice for cleaning companies to bring laundry to a commercial laundry mat. With the large amount of laundry generated, it would take 6 hours to do the laundry at the cabin, which is longer than it typically takes to clean. Again, thank you for bringing these issues to my attention.