Pet-Friendly Cottage, Walk From Big Bear Village!

Hi Elaine, providing a safe and comfortable environment for all of our guests is at the forefront of our mission, and we're sorry to hear the weather caused some safety concerns. After going over your feedback with the homeowner, they wanted to share the following: - My guest's safety is my top priority. I and my team always do all we can to accommodate our guest's needs during their stay, and the local Guest Contact was in frequent communication with you throughout your visit. - Before your arrival, the driveway was plowed and as much of the snow was removed as possible. The snow that remained was compacted from the removal. Additionally, we put down salt to help the remaining snow melt faster. - The road in front of the cottage is city property, and I am not legally able to remove or touch that snow, which we informed you of this during your stay. - I'm truly sorry that your vehicle got stuck and that a towing service was needed to assist you. While the weather is out of our control, my team did all they could to prepare the property for your arrival. - I also personally reached out to discuss the situation and help make things right for the inconvenience you experienced. The owner and their team work hard to provide an ideal stay for all guests, and we look forward to this home hosting many happy travelers!