Last year, we rented this same house, and informed the owner in writing that the water and ice in the refrigerator door did not work.This year, the refrigerator and freezer were broken when we moved in on Saturday, 7/20. No rental appliance was provided or even offered, and no new refrigerator showed up until Thursday, 7/25 at around 4:00 pm. It took 3 hours for the new appliance to be installed. Someone from our family, who was there on vacation, had to remain at the house for the 3 hour install because the owner did not send a property manager to oversee it. It is bad enough to have to spend your time that way when it is your own house and your own broken appliance! We threw out $500 worth of frozen and perishable food, as we expected a working appliance upon check-in. We had stocked up on food, expecting to eat out only two nights. We had to buy two large coolers simply to have cold drinks available, and 20 lbs. of ice every day. We asked owner to reimburse us $1500 - $500 for food thrown out and $1000 for added expenses for eating out, inconvenience and downright hardship, over the course of almost an entire week, to settle this matter. We thought that was reasonable, given the owner's failure to provide an absolutely essential amenity to a beach house rental that was paid for up front. He refused to do it, offering us only reimbursement for thrown out food and and a $750 credit towards renting the house next year. Who would ever want to return after such an experience?