6/10 – Acceptable
Kim L.
9 juin 2020
Points forts : Propreté, arrivée, communication et exactitude de l’annonce.
Beware of "no cancellation policy"
I'm going to be honest with you and tell you that I would have cancelled this trip if I could have because of the pandemic. I have never had to cancel a trip before but this has taught me to never book a place with a "no cancellation" policy again. To be fair, it was clearly stated so I have only myself to blame. Danielle was very easy to communicate with and he certainly responded quickly to all my emails. This was such an unusual situation, though, and I know if I would have booked directly with the Marriott I could have cancelled and gotten a refund or been given a credit for a different date.
As for the Monarch, it's pretty dated. I thought being next to the beach club would be a positive but it was incredibly crowded. My family has been vacationing on Hilton Head for many years and we usually rent a house within walking distance to the beach. The beaches we've used have been very quiet and non-populated. Since it was just my husband and me this time, I decided to rent a condo. Unfortunately there aren't many condo developments in Sea Pines on the Atlantic side which is why I picked the Monarch. I would not rent there again.
Hilton Head is still one of my favorite vacation destinations, but there are much better rentals out there for the same price.
Kim L.
Séjour de 7 nuits en mai 2020
