6/10 – Acceptable
Samantha H.
13 janv. 2024
Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Holiday
On arrival the property was easy to access but I open the door the smell of dogs made me feel sick. I know it’s a caravan were you can take dogs but it was awful. Lucky for me I’d got no hoover carpet freshener, which helped. We arrived on the 23rd of December and he’d a Chippy tea, the next morning we had toast for breakfast. After a day walking we arrived back at night time and I decided to cook some veg for tea but could not get the gas on to cook. We try the emergency number but no one answered so we called alternative number which took us through to the owners, who were on holiday in Spain. The owner were really good and advised us not to use the cooker, which meant we had no cooker until 27 th which spoiled how Christmas. Our friend who was staying at Skegness sands popped over that morning and got the gas through. Apparently it take quite a will to bleed it through the pipes.
That morning we heard for 2c holiday and explained the situation and that we’d now sorted the gas problem. They were very apologetic and promised a refund for the inconvenience of not having gas. We went out again that day walking and on arrival back at the van it was freezing so we had to get the gas engineer out and it turn out that the heating had been set at 13 degrees, we had not notice this until then as the weather had been quite warm and dropped while we were out walking. After that all was sorted and we had two days with no problems. The owner tried their best but it down to 2c holiday.
Samantha H.
Séjour de 8 nuits en décembre 2023
