8/10 – Bien
Kyle F.
2 févr. 2022
Points forts : Arrivée, emplacement et exactitude de l’annonce.
Points faibles : Communication
Nice cabin but needs some updates/improvements
I will start with the fact I am a property manager in another city and I know not everything will always be perfect.
The good:
Cute cottage close to everything
The neighbor feeds the deer so they are always around
Spacious
The glow of the ski slopes was really cool at night
The bad:
Smoke - the chimney likely needs to be cleaned. A few logs would cause the entire place to fill with smoke. We were excited to use the fireplace but it wasn't usable. Everything we brought had to be washed.
Condition - the cabin hasn't been updated in a few dozen years. Normal cooking items and what not.
Management company - A heavy snow fall occurred during our visit. I called Sunday morning to see what the plan would be to plow our driveway so we would not be stuck. I got a call later that day that we are on the list and someone would plow soon. I was close to the end of the driveway, pulled out and got stuck. No plow arrived Sunday. Called again Monday, told the same. No plow but was told we could stay another night at the full rate. That was so kind of them as we were starting to distress. By Monday evening we realized we had to dig ourselves out with the one small snow shovel provided. We got one car out, flagged down a tow truck and got the other car towed up to the more clear street. It was disappointing to be lied to and have the management company not care that we were running out of food and medicine but more than happy to bill us to stay longer when we couldn't leave. We didn't want to stay any longer.
All in all, I wouldn't book here again and would love an apology from management but just got a follow up call to pay the extra night fee. I asked for a manager to call but haven't received anything back.
Kyle F.
Séjour de 5 nuits en janvier 2022
