4/10 – Médiocre
Mollie M.
5 févr. 2024
Points forts : Propreté, emplacement
Points faibles : Arrivée, communication et exactitude de l’annonce.
Stranded because we didn’t get check in information
We were completely stranded at 9pm when we arrived because the check in instructions only told us where the key was but there was a keypad as well. It was below freezing temps and we had in and out service. We were exhausted from the drive which took us over an hour over due to a bridge that was undergoing construction about 20 mins from the house. We called and called and texted when our service came through intermittently but the host didn’t answer. The VRBO team couldn’t help us after 45 mins of boing on the phone with them, standing on the front porch because that’s the only place we could get one bar (not a warm car). We completely missed a night in the cabin with our friends who were waiting in their car with this stress. We were given instructions to find a hotel so we drove to 30 mins to Ludlow to get service and book one but they were all booked except a Best Western that was also 30 mins away. As we approached the hotel the host texted the code to the cabin door. We wanted to all be together and didn’t want to sleep in a janky hotel. So we drove back, 30 mins. I am livid that we had to go through this. The photo of the bedroom is inaccurate, there are not two twins, it’s a full. I want reimbursement for the hotel we never used and a full refund with additional key cash to use towards another stay, this was quite frankly the worse check in experience I’ve ever had using one of these booking sites. If it’s on VRBO, and not the host, you guys need to make it right.
Mollie M.
Séjour de 2 nuits en février 2024
