Hidden Oasis • Tucked Away • Unobstructed Water Views • East end

Such a pleasure to host you and your husband, Medea! Thank you for your lovely review. We look forward to hosting you again

Thanks so much for your review and your personal, handwritten note, Joyce! We are really glad that you enjoyed Hidden Oasis's peaceful setting and beautiful views — one of our favourite parts, too. The gorgeous sunrises never get old! We are happy we could help make your stay so enjoyable. We would love to host you again anytime you’re back!

We are glad you and your husband enjoyed your stay, Faith! Thank you also for the personal messages about your enjoyment of the unit and of your adventures from our suggested 'things to do' - we are glad!

During their 2-night stay, we met the guest and were in regular communication with them. They confirmed that everything was satisfactory, and no concerns were raised during the remainder of the stay or after checkout. We are always available to assist guests during their visit and encourage them to contact us immediately if anything needs attention so we can address it promptly. For clarity, a number of the photos attached to the review show areas of the property that are not part of the unit booked by the guest. We have asked Vrbo to review these images to ensure the listing is represented accurately. We remain committed to maintaining the standards reflected in our many positive guest reviews.

Thank you for the lovely review, Dave! We are glad you and Sheila enjoyed your stay and that Hidden Oasis met your expectations and more. All the best to you both

Thank you for your warm sentiments, Linda! Ahh, the living room :) - with it's space, 16' opening, covered patio, and great views - wonderful during any type of weather, indeed. We are glad you enjoyed your stay at our Hidden Oasis and look forward to hosting you again.

Thank you for your review, April! We look forward to hosting you on your next Bermuda journey.

Thank you for highlighting its cleanliness and its amazing view, Jen! We are glad you enjoyed your stay at Hidden Oasis and look forward to hosting you again.

Thank you for your review, Aaron! We are glad that you enjoyed your stay at Hidden Oasis! All the best,

It was a pleasure to host the two of you during such a special occasion! We are glad you enjoyed your stay in Bermuda and at our Hidden Oasis. Best,

It was a pleasure to host you, Scott! We are glad Hidden Oasis met your needs and desires. All the best to you both.

It was such a pleasure to host you and your wife! Such beautiful souls - we look forward to hosting you on your return visit.

It was truly a pleasure to host you, Andrei!! Helping you plan your Bermuda stay and knowing that you thoroughly enjoyed your stay at Hidden Oasis and in Bermuda warms our heart and fuels our love for hosting! :) Due to the pandemic, we seldom get to meet guests, in person. So glad that we got to meet you, your warm personality, adventurous spirit. We look forward to hosting you again!

Thank you for your detailed review, Gregory! We are glad you enjoyed your stay at our Hidden Oasis. Thank you for highlighting some of its great features. Best,

Thank you for your detailed review and recommending it to other guests, Melissa. We are glad you enjoyed your stay at our Hidden Oasis!

We are glad you enjoyed your stay at Hidden Oasis, Cassie! It was a pleasure to host you

Thank you for your review, Amy! We are glad that you enjoyed your stay at Hidden Oasis. We look forward to hosting you again on your next visit to beautiful Bermuda!

We thank you for your feedback and want to address your concerns and provide clarity for future guests: LANDSCAPING: The natural archway of hibiscus bushes over the entry gate is intentional, adding to the tranquility of the unit. We believe this adds to the charm and uniqueness of the property. The unit (and area's) lush surroundings naturally attract wildlife such as butterflies and bees. As with all booking enquiries, we confirmed you had no issues with this before booking (and confirm there is no bee hive near the entry or onsite). HOUSE RULES: Additionally, we encourage all guests to follow house rules for the comfort and safety of everyone. Unfortunately, many were not followed during your stay and resulted in the undermining of areas/fixtures, which may have impacted your experience. KITCHEN: Our kitchen is fully equipped with a fullsized range with oven, refrigerator/freezer, toaster, coffee maker, and all necessary cookware and utensils, as described. A/C: The window A/C unit is located in the bedroom, along with a ceiling fan, as described in the listing. LIVING ROOM: This open-plan living space has a 16-foot door that opens to a beautiful breeze off the water, along with two large ceiling fans. FLOORING: The unit features laminate wood, sealed wood, and tile flooring throughout. LIGHTING: There are working ceiling, wall, and table lights throughout the unit to ensure adequate illumination. OUTDOOR CHAIR: One Adirondack chair was damaged during your stay, but the chairs are not rotten. We ensure our furniture is regularly maintained for guest safety and comfort. ACCESSIBILITY: We ask all guests prior to booking if they have any mobility concerns and how they plan to get around the island, as the nearest bus stop (less than 5-mins) involves stair and short incline access. You said you had none prior and only mentioned of your walking disability upon arrival. We encourage future guests to read all reviews, host responses, and refer to the photos provided in the listing, which accurately reflect the property. We hope this response provides clarity and wish you the best in your future travels.

It was truly a pleasure to host you and your husband, Menachem! Thank you for your warm sentiments and genuine review - appreciated! We look forward to hosting you on your return visit to Bermuda. Best,

Unfortunately, this individual has exhibited similar behaviour of false claims for a free stay with another host during their time in Bermuda :(. In our case, a prompt independent professional inspection confirmed there were no issues, including mold, as alleged, and we immediately reported the matter to both VRBO and the appropriate authorities. In addition to staying at our property, they also made extensive use of our driver for their personal island errands. We take pride in maintaining our property and ensuring a great guest experience. We encourage prospective guests to review all of our other reviews, responses, unit description and photos for an accurate representation of our property. Thank you for considering our property for your Bermuda stay.

We're sorry to hear about your concerns and would like to clarify a few points to ensure a better experience for future guests. It is always helpful to inform hosts of any concerns as soon as they arise, ideally on day of check-in, so they can be promptly addressed. We regularly check in with our guests to ensure everything is going well, and during your stay, you informed us via email and verbally that everything was well, great, even. Regarding our complimentary airport pickup service, we do provide a specific pickup time along with detailed instructions on where to meet the driver for your convenience. You was not in the advised pickup location and was unreachable via phone :(, leading to a delay. We recommend that guests confirm their international calling ability prior to travelling. For airport drop-off, we offer pre-arranged transportation for an additional fee, with a specified pickup time. We also advise of a range of transportation options to accommodate different budgets. Our standard checkout is by 10am, as stated in our listing. Requests for late checkout or changes to pre-arranged transportation on the day of departure may not always be possible due to scheduling constraints, as was your case. We ensure that each unit is fully cleaned before every stay, and for longer stays, we offer basic, regular housekeeping services, unless declined by the guest. These details are communicated to guests in advance. Please address concerns promptly for the best stay.

It was so great to meet you and Dan, Beatrice! Thank you for the review. We are so glad you enjoyed your stay with us. We look forward to hosting you on your return visit.