This ground floor one bedroom Apt is a perfect rental with just a few stairs

Dear Ari, We are sorry to hear that you had some troubles during your stay, it’s a shame you didn’t contact us during your stay so we could try to fix those issues. In the 14 years of hosting, we have never had complaints of sneezing in this apartment. We take great pride in the cleanliness of all our apartments, and they are thoroughly cleaned before guests arrive. The high level of cleanliness is the most common comment in the hundreds of reviews we’ve received over the years. We didn’t see any evidence of mold after you left which is anyway quite rare during the summer in Israel. If you had notified us during your stay, we would have sent someone to check it out immediately. The size of the apartment is the first figure you see entering the apartment page in VRBO. We think the pictures are quite accurate and it is a feedback we received many times from past guests. We will check it out with our photographer. We found your comment regarding the washer/dryer very disappointing. You booked last minute just one hour before check in. All the communication was held in the VRBO platform. You never inquired about standalone washer and dryer. Had you inquired, you would have been told that there is a washer/dryer combined as clearly stated in the amenities list. The Wi-Fi in the apartment is the fastest available and usually works perfectly. We take our service very seriously and we know how important the Wi-Fi is for our guests. Knowing about this problem in real time would give us an opportunity to take care of any issue. time would give us the opportunity to take care of any issue.