This chalet is in the perfect location. Easy to get to Gatlinburg and to Pigeon Forge. The chalet was spacious and it was great to all have our own bathroom.,However, when we arrived after a long drive to get there, we all had to use the bathroom and the water was shut off. I called right away and it took almost three hours before we had water. The maintenance guy said he believes the neighbors had shut it off by accident??? It seemed to all of us that the place had set empty for a while, because all of the toilets had dark rings around the water level, where it had sat and got mildew around it. That night it got down to 43 and we went to light the fireplace and the gas was turned off to it. The next day we went to put clothes into the washer and dryer and both were shut off at the circuit breaker and the circuit breakers were behind locked doors. That night I cooked a nice dinner for us to eat at the chalet, I quickly found out there were no pot holders anywhere to get my dish out of the oven. After eating, I discovered there was no plastic wrap or aluminum foil to cover up my leftovers. I have never stayed in a place this nice that didn’t provide the basic essentials in the kitchen. There were dishes, utensils, pots & pans, but that was about it. One night we got in the hot tub and the chemicals were so strong, all of us were coughing from the fumes. We had to turn the jets off so the smell of the chemicals would die down. Plus no operating instructions for the TVs.