Uninterrupted ocean views from iconic Gold Coast resort

Thank you for taking the time to share your feedback, Josj. We’re truly sorry to hear that your stay did not meet your expectations, and we regret the inconvenience caused. We’d like to clarify that our team takes cleanliness and maintenance concerns very seriously. The apartment is professionally prepared prior to each arrival, and issues such as mould in air conditioning units or non-functioning appliances are not typical of our standards. While we understand how frustrating this must have been, these concerns could have been addressed more promptly had we been given the opportunity to intervene during your stay. We also sincerely apologise if you felt there was a lack of communication. Our records indicate that our team remained available to assist; however, it seems there may have been a disconnect, and for that we are sorry. Guest comfort is always a priority for us, and we do our best to resolve concerns as quickly as possible when they are brought to our attention. Regarding toiletries, we provide a starter set in line with our listing, and we regret if this was not as expected. Your comments have been noted so we can review how this is communicated more clearly moving forward. We genuinely appreciate your feedback, as it helps us improve. While we regret that your experience fell short, we do hope you might consider giving us another opportunity in the future to provide the level of stay we are known for. Kind regards, The CLC Team