Moonshine Ridge- 5.5 Miles to Smokies!

Thank you so much for your review, Dave. I'm happy to hear that you were happy with the cleanliness of the cabin and the amenities. We are looking to rearrange and possibly switch up some of the furniture in the bedrooms so that it can accommodate everyone of all ages and abilities. Thank you for staying with us and I hope to host you again, whether it's at this cabin or one of our other ones! Update 1/25/22: We have added a small rack in the bedroom, a bench in the larger bedroom, recessed lighting in both bedrooms and over the shower, and replaced the box springs with bunkie boards to lower the height of the beds. Unfortunately, there is nothing we can do about the grade of the stairs but I will be getting a photo of the stairs taken and uploaded once they are redone.

Hi Cindy, thank you for your feedback. I apologize for the inconvenience of the TVs. I admit that the TV in the bedroom was not thoroughly checked to make sure the appropriate apps were installed or logged in. That will be corrected for future guests.

Shiela, I’m sorry that the cabin was not cleaned to your standards. However, it is written in my guidebook that any issues with the cabin be reported within 24 hours of check in. You arrived in the very early evening and promptly notified me that the lights in one of the bedrooms were not working. I sent someone out and they were there within an hour or two. You reported no other issues the night you checked in and you had plenty of time to do so the first night. The next morning, I texted to follow up on the light issue and that’s when you said the cleaning was not up to par. I offered to send my cleaning crew back out but you said you took care of it. I was also not aware of the issue that you had with the hot tub. I would have sent out my cleaners to dump the water and refill it so that you and your group could use it. You provided no photos of the uncleanliness of the cabin and did not inform me until I followed up about an issue that I went ahead and resolved right away for you. You did not give me a chance to correct those cleanliness issues. While I am not trying to make excuses for my cleaning crew, your stay was right after Christmas. Throughout the entire county, many cabins were left in horrific conditions. As a result, the cleaning at this cabin suffered due to the lack of time the crew had to give it the attention it usually receives. I also refunded you almost half of the cleaning fee because I was truly embarrassed that that was the state the cabin was reported to be in. I have removed all of the throw rugs in the cabin so that the floors will be cleaned more thoroughly. On top of that, you and your group checked out about half an hour late.