TOP LOCATION! Casa Mangata: Luxurious Beachfront Penthouse With Private Rooftop!

Thank you so much Sharon! We hope to have you in the near future as well! ☺️

It was a pleasure to have Tara and family as our guests! Everything went great, and you left the penthouse as clean as you found it! We hope to have you for sure again in the near future! We are glad all our recommendations worked for you! Thank you so much again Best regards Eduardo and Veronica

Despite receiving a special discount, the guests raised constant complaints throughout their stay. Our team was available at all times and addressed every request, including matters beyond our control such as nearby construction (not within our property). As a courtesy, we provided complimentary cleaning service every other day. As with any beachfront rental, maintenance issues may arise due to weather and constant use. When the guests reported issues with the TVs and one toilet, we immediately sent professional technicians to resolve them. Guests who stayed just weeks before left 5-star reviews praising our hospitality. The guests requested multiple additional amenities not included in our standard offering (extra towels, toilet paper, paper towels, wine glasses, etc.), all of which were provided. However, their main focus appeared to be obtaining a refund regardless of the solutions provided. As Superhosts with exceptional ratings across all platforms, our reviews speak for themselves. We have message records documenting our constant responsiveness. Unfortunately, we do not expect a positive review from this guest and we respectfully request that the appropriate department conduct a thorough review of this case, taking into account the responsibilities of all parties involved. This was one of the most challenging and unpleasant hosting experiences we have had.

Thank you so much Pratibha! It was a pleasure hosting you and your family. It makes me so happy to hear that you had a great experience and that you enjoyed the condo. I hope to host you again in the near future.