The unitâs structure and location are fine, but the cleanliness and management were unacceptableâespecially for a holiday stay.
We arrived the Wednesday before Thanksgiving after traveling since 4:00 a.m. with two small kids. The unit was filthyâhair all over the floors, dirty toilets, crumbs in the dishes, an unclean bathtub, stained bedding, and false eyelashes on a pillowcase. The cleaners sent that night (after 9 p.m.) only vacuumed one bathroom and left.
Thanksgiving morning, the host sent cleaners without notice while we were with family, expecting us to return. We offered a 7 a.m. cleaning time on Black Friday, but no one showed up until after we left at 10 a.m. Exhausted, we had already washed the bedding ourselves and packed up our valuables since thereâs no safe in the unit.
When the cleaners finally came, they made two beds, didnât vacuum, and left debris like a moldy avocado seed and dried tangerine under a bed. There was even a Band-Aid on the fire detector, raising serious safety concerns.
The host reimbursed the cleaning fee but treated it like a favor, though we did most of the cleaning ourselves. This trip left us exhausted and frustrated. Until the host addresses these issues, this property is a health hazard.
