The home had all that it promised, however, the home was very dirty, with the hardwood floors and throw and area rugs being the worst. When we walked in the home the overpowering smoke and grease smell was a real turnoff, we quickly opened every window and found one upstairs window didn't have a screen. We checked the house over as the management company asked and found that the hot tub was not locked (it should have been), the pool table felt was torn, the microwave ext. light was not working. The kitchen sink still had food in the disposal side and the disposal sounded like something was in it. We did not use it the entire visit. Really gross...dental floss was left on one of the toilet seats. I used my own laundry detergent and washed the potholders and kitchen mats which were so sticky and debris rich, that I could not bring myself to use them, unless I cleaned them. I also wiped the sticky portions of the kitchen and adjacent laundry room floors down, with my personal towel from home.
The home was cute in its theme and appointments and would have been so nice if it had just been clean and not stinky. There was enough plates, glasses and cutlery to make it through a couple meals without running the dishwasher. We had no problems with WIFI or TV use. We had a good time kayaking, paddle boarding, hiking and cycling. I would bring my family to Big Bear again, but would not rent this property given the experience we had with it. We have rented 5 VRBO properties prior to this one and we have always been very pleased.