Newly renovated Home in Charming Glendale

Thanks for the review. This guest went into the unit prior to check in when our cleaning crew was still working in there. It was not communicated that she was coming early.

We are disappointed by this review given the extensive accommodations we made during your stay. We discovered the bee issue at approximately 3:00 PM and notified you promptly at 3:28 PM, prior to your 4:00 PM check-in. We immediately offered solutions, including relocating you to another unit or providing a refund. To further accommodate you, we moved you to a larger, more expensive unit at no additional cost and allowed you to personally view the replacement before accepting it. No concerns were raised during the walkthrough or at check-in. Additionally, we provided a $100 credit, resulting in your entire weekend stay totaling only $100. Throughout your stay, we responded promptly to your concerns and made every effort to ensure your comfort. Our team remained professional and courteous, even while handling requests that exceeded the original accommodations. We pride ourselves on customer service and believe we acted quickly, fairly, and responsibly in addressing an unexpected issue beyond our control. While we respect all guest feedback, we feel this review does not accurately reflect the significant efforts we made to resolve the situation and provide a positive experience. We wish you and your family the best moving forward.