The Glass Frame - Floor-to-ceiling mountain views

Thank you for sharing your feedback. We’re glad you enjoyed the beautiful property and views, and we appreciate your kind comments about our team’s responsiveness. We’re sorry for the unexpected issues with the pool and water during your stay. We understand how frustrating it is to lose access to important amenities, especially during a short visit. Our team worked to address the pool issue when it was reported, and the water interruption was an unexpected issue that we worked to resolve as quickly as possible. We appreciate your patience and apologize for the inconvenience these issues caused during your stay. The concerns mentioned have been addressed, and we have followed up with our professional maintenance team to help ensure the property is properly prepared for future guests. Thank you again for staying with us, and we’d love to welcome you back! To our future guests: Our properties receive professional cleaning and maintenance between stays, and the concerns mentioned in this review have been addressed. If you have any questions or concerns before booking, please reach out to us. We’re happy to provide any additional information to help ensure the property is the right fit for your stay.

Thank you for sharing your feedback. We’re glad you stayed with us and appreciate you letting us know of your concerns. All of the issues you mentioned have since been addressed, and we take guest feedback very seriously. We’ve also reviewed this with our team to ensure we continue to provide professional and attentive service. We appreciate you staying with us! For future guests: comfort, safety, and high-quality service are our priorities, and we’re always available to assist with any questions or concerns during your stay. The above concerns have been addressed and we have thorough cleans and quality checks between every single stay in place.