Bright remodeled home with furnished deck and private beach access dog friendly

Thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. We apologize for the inconvenience and hope we can host you again!

Hi, Lacey, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We sincerely apologize for the issues you experienced during your time with us. In spite of that, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement. We hope to host you for a truly carefree and enjoyable getaway in the future.

Kerri, thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. We take cleanliness and maintenance seriously, and it's clear we fell short during your stay. Your comments about the condition of the home, including the need for paint and repairs, have been shared with our local team so we can address them promptly. We appreciate you bringing these issues to our attention and will use your feedback to make necessary improvements. We're sorry to hear you won't be returning, but we do thank you for staying with us and for your honesty.

We are disappointed to read that your recent experience was not satisfactory. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.

Hi, Alex! Thank you for your review. We are glad to hear that the location served as a highlight to your stay. We appreciate you bringing your concerns to our attention and sincerely apologize for the inconvenience. The comfort and satisfaction of guests are our top priorities, and we are sorry for missing the mark this time. We will notify our housekeeping team to consider this area of improvement and ensure quality visits in the future. We hope to host you again!

Tracy, thank you for being our guest and for taking the time to share your feedback. We apologize for the issues that affected your stay and have shared your comments with the local manager. They noted that they communicated with you regarding assistance in accessing the home, addressing the specific TV that wasn't working, and troubleshooting the heating issue. We understand that it was not convenient for your party to have them address the heat when they arrived at the home, and we’re sorry for any discomfort your party experienced. We're pleased to report that the heating in the downstairs area, as well as the upstairs fireplace, was found to be functioning properly. The heaters upstairs were reset and are operating as they should. Cleanliness is very important to us, and we apologize for any areas that needed some extra attention. Your comments have been shared with the local team so housekeeping can be addressed. We hope you will give us the opportunity to provide you with a truly exceptional vacation experience in the future.

Hi Jesse. Thank you for your review. We do apologize for the issues that occurred during your stay with us. We do see that the game room was accidentally locked and apologize that the response time to this issue was slower than normal. We appreciate you letting us try to rectify the situation by accepting the partial refund. We do have 24/7 staff available to assist with any questions or concerns that arise during your stay. We do hope that we have another chance in the future to impress you!