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21-acre multi-home escape with hot tub, hiking trails & waterfalls

Galerie de photos de l’hébergement 21-acre multi-home escape with hot tub, hiking trails & waterfalls

Une maison à deux étages avec des fondations en pierre, une terrasse avec des meubles d’extérieur et des guirlandes lumineuses.
Une longue table avec des chaises, un barbecue et un petit bâtiment situé dans une zone boisée.
Un chalet rustique avec un sentier de pierres menant à un espace de détente abrité, équipé de chaises.
Un bain à remous avec un mur de pierres en arrière-plan, un panneau de commande et une vue sur la verdure.
Une terrasse avec des fauteuils Adirondack, un foyer et une structure en pierre.

Avis

9,4 sur 10 – 
Exceptionnel

Points forts

  • Le grand air
    Les voyageurs adorent l’espace extérieur ici.
  • Stationnement intérieur disponible
    Profitez de la commodité du stationnement en garage, une caractéristique rare dans la région.
  • Découvrez des points d’intérêt à proximité
    Near Moonshine Mountain Snow Tubing Park
7 chambres6 salles de bain ou plus19 personnes

Commodités populaires

  • Baignoire à remous sur place
  • Stationnement intérieur disponible
  • Animaux de compagnie acceptés
  • Cuisine
  • Laveuse
  • Climatisation

Explorez la région

Afficher sur la carte
Hendersonville, NC
  • Place, Moonshine Mountain Snow Tubing Park (bouées sur neige)
    ‪9 min à pied‬
  • Place, Point de vue Jump Off Rock
    ‪14 min en voiture‬
  • Place, Biltmore Estate
    ‪44 min en voiture‬
  • Airport, Asheville, Caroline du Nord (AVL-Aéroport régional d'Asheville)
    ‪26 min en voiture‬

Chambres et lits

7 chambres (19 personnes)

Chambre à coucher 1

1 très grand lit

Chambre à coucher 2

1 très grand lit

Chambre à coucher 3

1 grand lit

Chambre à coucher 4

1 grand lit et 2 lits 1 place

Chambre à coucher 5

1 grand lit et 1 canapé-lit (double)

Chambre à coucher 6

2 lits 1 place

Chambre à coucher 7

1 grand lit et 1 lit 1 place

Salon 1

1 canapé-lit (double)

6 salles de bain, 1 salle avec toilette et lavabo

Salle de bains 1

Baignoire · Toilettes · Douche uniquement

Salle de bains 2

Baignoire · Toilettes · Douche uniquement

Salle de bains 3

Baignoire · Toilettes · Douche uniquement

Salle de bains 4

Baignoire · Toilettes · Douche uniquement

Salle de bains 5

Baignoire · Toilettes · Douche uniquement

Salle de bains 6

Baignoire · Toilettes · Douche uniquement

Salle de bains 7

Toilettes

Espaces supplémentaires

Cuisine
Bureau
Balcon

À propos de cet hébergement

21-acre multi-home escape with hot tub, hiking trails & waterfalls

Summary:

The Willows Retreat



The Space:

YOUR OWN PRIVATE 21-ACRE RETREAT IN HENDERSONVILLE, NC Game Room • Waterfall Views • Two Fire Pits • Hot Tub • Sleeps 19. Tucked away in the heart of the Blue Ridge Mountains, this secluded 21-acre estate offers the ultimate escape from the ordinary. With no neighbors in sight, it feels like your own private mountain resort—perfect for large families, reunions, corporate retreats, or milestone celebrations. EXPLORE. CONNECT. UNWIND. Step outside and breathe in the mountain air as you explore private hiking trails, sparkling creeks, and a waterfall just steps from your door. Two beautifully hardscaped firepit areas—including one overlooking a serene pond and cascading waterfall—create the perfect setting for evening storytelling, stargazing, or a glass of wine by the fire. Cap off the day with a soak in the brand-new 6-person hot tub, nestled beside the pond under a canopy of stars. At night, bistro lights cast a warm, magical glow across the property, inviting quiet conversations and cozy moments that linger long after sunset. GAME ON. STAY IN. HAVE FUN. Rain or shine, there’s no shortage of entertainment. The brand-new game room features two classic arcade machines, foosball, and shuffleboard—guaranteed fun for all ages. Families love how kid-friendly this property is. Whether it’s casting a line into the fish-filled pond, splashing in cool mountain streams, or exploring the woods and bamboo forest, kids have endless ways to play, explore, and unplug from screens—safely, and in full view. ROOM TO BREATHE. SPACE FOR EVERYONE. This spacious retreat comfortably sleeps 19+ guests across four thoughtfully designed residences, all within steps of each other—offering the perfect balance of togetherness and privacy. The Willow House (Main House) Two-story with soaring ceilings, cozy fireplace, two full kitchens, and modern rustic charm 3 Bedrooms (2 Kings, 1 Queen) + Sleeper Sofa The Tree House Studio above the garage with Queen + Twin bed Peaceful & private—ideal for morning coffee or late-night reading The Bird House Queen + Twin beds + Twin bed in living room Great for families with kids The Fox Den 2 Bedrooms (Queen + Sofa Bed, Two Twins) Kitchenette & large patio with grill and firepit—perfect for outdoor dinners COOK, GATHER & DINE TOGETHER Whether you're prepping a holiday feast or bringing in a private chef, this retreat is ready for it all. Enjoy two fully equipped kitchens, additional kitchenettes, and ample indoor and outdoor dining spaces. Share meals inside or dine alfresco on the deck—complete with mountain views and string lights to set the mood. WHAT GUESTS LOVE MOST
  • Secluded, peaceful setting with creek sounds & mountain views
  • Ideal layout for multi-generational groups & large gatherings.
  • Kid-friendly trails, open space & safe outdoor play
  • Warm, stylish interiors with plush bedding & thoughtful touches
  • Quick access to Hendersonville, Asheville, Pretty Place Chapel & more
    • LOCATION: PRIVATE, YET CONVENIENT - 6.5 miles to Downtown Hendersonville -15.5 miles to Sierra Nevada Brewing Co. -30 miles to Asheville’s dining, arts & culture -Minutes to Pretty Place Chapel & scenic hikes EXTRAS & AMENITIES High-Speed WiFi & Apple TVs Indoor Fireplaces 2 Outdoor Gas Grills (hardline) 2 Firepits + Outdoor Bistro Lighting Pet-Friendly (2 dogs max) Free Parking for 8 Vehicles Baby gate, high chair and pack and play Security Cameras (driveway only—for guest safety) Doordash and Instacart both deliver
    Things to Know
  • This home has a two-story layout.
  • Check-in time: 4:00 p.m.
  • Check-out time: 10:00 a.m.
  • All guests shall abide by our good neighbor policy and shall not engage in illegal activity.
  • Quiet hours are from 10:00 p.m. to 8:00 a.m.
  • No smoking is permitted anywhere on the premises.
  • All properties comes with a starter kit to assist you on your first day before having to go out and purchase additional items. This includes: dish sponge, dish soap, dishwasher packet, laundry packet. Bathrooms will have 2 rolls of toilet paper per bathroom, shampoo, conditioner and hand soap.


    • This property is managed by VueStay Vacations.

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    Règles de l’hébergement

    Arrivée après 16 h 00
    Âge minimum pour la location : 25 ans
    Départ avant 10 h 00
    default

    Enfants

    Enfants autorisés : de 0 à 17 ans
    default

    Événements

    Événements non autorisés
    default

    Animaux de compagnie

    Animaux de compagnie autorisés
    default

    Fumeurs/non-fumeurs

    Hébergement non-fumeurs

    Renseignements importants

    À savoir

    Nº de l’hébergement : 5303552vb
    Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
    Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
    Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
    Les fêtes et les événements de groupe sont interdits
    L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
    L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
    Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours
    Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.

    À propos du quartier

    Hendersonville

    Cette maison de vacances vous donne rendez-vous à Hendersonville, plus précisément à la montagne. Faites le plein de culture en visitant les emblématiques Musée des jouets anciens d'Hendersonville et Hendersonville Little Theatre, ou passez par les sympathiques Moonshine Mountain Snow Tubing Park (bouées sur neige) et Club de golf Etowah Valley pour vous éclater le temps d'un après-midi. Les agréables Mineral and Lapidary Museum et Team ECCO Ocean Center and Aquarium méritent aussi une visite.
    Afficher plus de maisons de vacances à HendersonvilleS’ouvre dans une nouvelle fenêtre
    Carte
    Hendersonville, NC

    À proximité

    • Moonshine Mountain Snow Tubing Park (bouées sur neige) - 9 min à pied - 0.8 km
    • Point de vue Jump Off Rock - 14 min en voiture - 10.6 km
    • Blue Ridge Parkway Asheville Entrance - 44 min en voiture - 53.6 km
    • Biltmore Estate - 44 min en voiture - 52.9 km
    • Chapelle Fred W. Symmes - 44 min en voiture - 53.3 km

    Transport

    • Aéroport régional d'Asheville (AVL) - 30 min en voiture

    Restaurants

    • ‪Blue Ridge Beer Garden - ‬16 min en voiture
    • ‪The Salty Landing - ‬12 min en voiture
    • ‪Hustle Wing Co. - ‬13 min en voiture
    • ‪Dry Falls Brewing Co. - ‬18 min en voiture
    • ‪Root And Bone - ‬13 min en voiture

    Foire aux questions

    21-acre multi-home escape with hot tub, hiking trails & waterfalls accepte-t-il les animaux de compagnie?

    Oui, cet hébergement accepte les animaux de compagnie.

    Combien cela coûte-t-il de séjourner à 21-acre multi-home escape with hot tub, hiking trails & waterfalls?

    En date du 6 août 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement 21-acre multi-home escape with hot tub, hiking trails & waterfalls le 16 août 2026 commencent à 963 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

    Combien coûte le stationnement à 21-acre multi-home escape with hot tub, hiking trails & waterfalls?

    L’hébergement dispose d’un stationnement sur place.

    À quelle heure est-il possible d'arriver à 21-acre multi-home escape with hot tub, hiking trails & waterfalls?

    L’arrivée est possible à partir de 16 h.

    À quelle heure doit s'effectuer le départ à 21-acre multi-home escape with hot tub, hiking trails & waterfalls?

    Le départ est à 10 h.

    Où se situe 21-acre multi-home escape with hot tub, hiking trails & waterfalls?

    Propriété de vacances se trouve dans les montagnes, à 0,4 mi (0,7 km) de Moonshine Mountain Snow Tubing Park (bouées sur neige) et à 2,4 mi (3,8 km) de French Broad River. Les points d'intérêt suivants sont également à moins de 10 km : Etowah Park et Osceola Lake.

    Avis

    9,4

    Exceptionnel

    Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
    En savoir plusS’ouvre dans une nouvelle fenêtre
    Note de 10 – Excellent, d’après 23 avis sur 29.
    Note de 8 – Bien, d’après 4 avis sur 29.
    Note de 6 – Acceptable, d’après 1 avis sur 29.
    Note de 4 – Médiocre, d’après 0 avis sur 29.
    Note de 2 – Terrible, d’après 1 avis sur 29.

    9,0/10

    Propreté

    9,4/10

    Arrivée

    9,4/10

    Communication

    10/10

    Emplacement

    9,6/10

    Exactitude de l’annonce

    Avis

    Avis vérifié

    10/10 – Excellent

    Holly P.

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
    Everything was beyond what we expected. Amazing property!
    Séjour de 3 nuits en avril 2026
    Avis vérifié

    10/10 – Excellent

    Nancy R.

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
    wonderful place for families that love the outdoors….fishing, hiking, grilling…
    Séjour de 4 nuits en juillet 2025
    Avis provenant d’un site partenaire

    10/10 – Excellent

    Margaret W.

    Family Retreat

    The property was perfect for our five families. There were spaces large enough to gather while each family could retreat to their private home. The grounds were beautiful with lots of outdoor spaces and trails to enjoy.
    Avis provenant d’un site partenaire

    8/10 – Bien

    cindy g.

    Family gathering

    Loved the creek , fish pond and trails and the kitchen great room was marvelous for our family of 19
    Avis provenant d’un site partenaire

    10/10 – Excellent

    Ron C.

    Outstanding place

    The location was excellent, the place was clean and in good order and booking was easy
    Avis provenant d’un site partenaire

    10/10 – Excellent

    Nathan L.

    Fantastic place!

    Plenty of space, great accommodations, beautiful yard. Will definitely book again
    Avis vérifié

    10/10 – Excellent

    Jason H.

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

    Fourth of July Celebration

    This is the perfect place for our family and friends!
    Séjour de 4 nuits en juillet 2023
    Avis vérifié

    10/10 – Excellent

    Hannah M.

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

    Family Vaca

    Property was great. The only thing I would change is more comfortable seating in the living room. It’s a beautiful place.
    Séjour de 5 nuits en décembre 2024
    Avis vérifié

    10/10 – Excellent

    Anne-Marie J.

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

    Roomy property for family gatherings!

    The description was very accurate. Communication with host was exceptional, he was quick to respond and very helpful. Our large family enjoyed the space the multiple homes provided.
    Séjour de 3 nuits en novembre 2024
    Avis vérifié

    8/10 – Bien

    Nicole W.

    Points forts : Propreté, emplacement et exactitude de l’annonce.

    Hendersonville

    The houses and property were beautiful!! The kids loved running through the trails. There was plenty of room. We had a wonderful vacation
    Séjour de 3 nuits en juillet 2024
    Avis provenant d’un site partenaire

    10/10 – Excellent

    Samuel O.

    The willows retreat sucess

    We had a large crew in Hendersonville for our yearly family vacation. We have never used Vacasa until this trip and honestly we are planning to use it more. We stayed 5 days in this breathe taking house. There was so much room and plenty todo. From the game room, to fishing, jumping the creek in the front or down one of the trails, to sitting by the fire. Everyone of our 18 people had a different part they loved. Also the pictures we were able to get were amazing. If you are looking for a secluded laid back beautiful mountains home this is it.
    Avis vérifié

    6/10 – Acceptable

    Voyageur vérifié

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
    I gave a 3 based upon the following; 1. Downstairs bedrooms smelled like sewage when we entered and got slightly better but still smelled when leaving 2. Other cottages smelled as well, like BO mixed with a plug in air freshener 3. Not enough utensils for accommodations 4. Exterior lighting along rear pathway to cottages had bulbs burnt out5. Rear hanging lights had bulbs that were out 6. No firewood provided for exterior fire pits
    Séjour de 4 nuits en novembre 2025
    VrboOwner a répondu le 28 janv. 2026
    Thank you for sharing your feedback. We appreciate you taking the time to outline your concerns. Our team inspected the cottages and did not find any sewage or body odor issues, which was confirmed after your checkout. That said, we understand that sensitivities to smells can vary, and we appreciate you letting us know. Regarding the exterior and rear lighting, maintenance is in the process of replacing bulbs. Had we been notified during your stay, we would have been happy to address this right away. Firewood is not provided on site, as noted, but it is readily available at nearby grocery stores and gas stations. As for utensils, there should be sufficient supplies in each unit. Guests occasionally move items between cottages, so we will be following up with our cleaning team to ensure each unit is properly stocked going forward. We appreciate your feedback, as it helps us continue improving the guest experience.
    Avis vérifié

    10/10 – Excellent

    Laurie C.

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

    Unexpected joy!!!!!

    The place looked great online. The reality exceeded our expectations. Our children and grandchildren enjoyed the creek and trails. The adults loved the fire pit. Beautiful and a wonderful retreat center for a group to get away.
    Séjour de 3 nuits en août 2023
    Avis provenant d’un site partenaire

    10/10 – Excellent

    Margaret B.

    Henderson Hide Away

    This property was perfect for our extended family reunion. We had 7 siblings plus spouses on the property and had plenty of space for family time and alone time as needed. Outdoor area was awesome. A little chilly to eat outside but we enjoyed the trails and fire pit. The kitchens were well supplied for cooking family meals. Highly recommend this property for large groups.
    Séjour de 4 nuits en avril 2024
    Avis vérifié

    10/10 – Excellent

    Samantha B.

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

    Fantastic for a Large Group

    This property is fantastic for a group of multiple families. Everyone was able to have their own private space while having a fantastic shared space for meals. The kitchen was well stocked (although we did occasionally need to pull items from other kitchens on property). The property is beautiful with ample parking and close to Hendersonville. Roads are windy but well paved, so we did not have any concerns for the 2WD vehicles.
    Séjour de 3 nuits en décembre 2023
    Avis vérifié

    10/10 – Excellent

    Brian W.

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

    Bike trip 2023

    Amazing property Plenty of room in the three houses for our party of 12 Cleanliness was excellent Use vacasa app for most up to date info. Door code
    Séjour de 5 nuits en avril 2023
    Avis vérifié

    10/10 – Excellent

    Ann P.

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

    Peaceful

    The house and outbuildings are well stocked with everything you may need. The houses and property were clean and in good working order, except for the upstairs oven which had a broken handle. It did not keep us from using it though. The garage apartment had a musty odor the first several hours. Beds were comfortable and area was quiet. Overall, we were well pleased with the property and enjoyed ourselves.
    Séjour de 4 nuits en juillet 2023
    VrboOwner a répondu le 2 août 2023
    Thank you for sharing your experience, we're glad you liked our home and had a good stay! We apologize for the oven handle needing some TLC and the local manager assured us that this has been addressed. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
    Avis vérifié

    8/10 – Bien

    Sonya D.

    Points forts : Arrivée, emplacement et exactitude de l’annonce.
    Points faibles : Communication

    Room for everyone

    Very spacious accommodations. Property was not as clean as expected, we ended up washing sheets so we could sleep there. Vacasa is not a reliable property management company for communication. Our AC didn't work in 3 of the units, had to call repeatedly to get information about the resolution.
    Séjour de 4 nuits en juin 2022
    VrboOwner a répondu le 21 juin 2023
    We appreciate your review, Sonya. We are so glad that our home was a good-sized space for your stay. We apologize if the home’s cleanliness left something to be desired, and we will follow up with our housekeeping team to see that future cleans are completed to our standards. The air conditioning is working well and we have added instructions for guest use. We hope to have the opportunity to host you again soon.
    Avis provenant d’un site partenaire

    8/10 – Bien

    Selena B.

    Hendersonville Vacation

    The main house was great. It had all the supplies we needed. The creek was nice as we had grandchildren who played in it everyday. We had room for volley ball and corn hole. There were 15 of us so it was nice having the additional homes on the property. The pond was not as expected but we did manage to catch a couple of fish. The retreat is within 30 minutes of many attractions, i.e., Sliding Rock, Looking Glass Falls, Lake Lure, Chimney Rock, Ashville, Dupont State Forrest, etc. We went tubing and skiing/water boarding at Lake Lure. This was great. There are many, many places to hike. There were a few issues with the smaller facilities on the property but not so much that it was uncomfortable. It was a great get-away for the family
    Séjour de 7 nuits en juillet 2024
    VrboOwner a répondu le 17 août 2024
    Thank you so much for your wonderful review, Selena. We are thrilled to hear that you and your family had a great stay at our property. It's fantastic to know that the main house had all the supplies you needed and that your grandchildren enjoyed playing in the creek every day. We're glad you had enough space for activities like volleyball and corn hole, and that the additional homes on the property accommodated your group of 15 comfortably. We appreciate your feedback regarding the pond and the smaller facilities on the property. We are pleased to hear that you still managed to catch a couple of fish and that these issues did not significantly impact your comfort. Your comments are invaluable to us, and we will look into these concerns to ensure a better experience for future guests. It's great to hear that you took advantage of the nearby attractions and activities, such as Sliding Rock, Looking Glass Falls, Lake Lure, Chimney Rock, Asheville, and Dupont State Forest. Tubing and skiing/waterboarding at Lake Lure sound like a lot of fun, and we're glad you enjoyed the many hiking opportunities in the area. Thank you once again for choosing our property for your family getaway. We hope to have the pleasure of hosting you and your family again in the future.
    Avis provenant d’un site partenaire

    10/10 – Excellent

    Katie C.

    Spacious and private

    We really enjoyed having so much room to spread out. This place would be great for multiple families with different cooking needs and schedules as each of the cabins has a kitchen or kitchenette. It honestly felt a bit wasted on us (as we paid for multiple kitchens we didn't use) but I could see how if a small business was hosting an employee retreat or workshop this would be a great place for that. The main house has a decent sized living space, but the dining area is really small, and we were pretty cramped trying to fit the 12 of us around the table. They compensate for this by having a massive outdoor dining area behind the fox den cabin. So, for a large family with kids and elderly relatives the outdoor space wasn't very inviting but for people who are less bonded like coworkers or workshop / retreat attendees it would be awesome. Vacasa was easy to deal with via text but a 10am check out is brutal – and late check out is almost $200 (-no thanks). The property itself – especially the main house is well furnished with sturdy furniture and high-quality chairs couches, curtains, blinds, pillows, blankets & appliances. I am picky about dishes and eating/cooking utensils, and these could have been a bit better organized. We found bowls and plates in multiple locations in the same kitchen which made for hectic dinner prep. The primary suite in the main house was beautifully staged and the laundry room is big, and the washer and dryer are top notch. The individual cabins could use a bit of updating – especially the mattresses. The absolute charm of this place lies in the nature of the property grounds. If you want to get away from the hustle this is an incredible sanctuary. The Willows Retreat is very close to Hendersonville but feels like 100 miles away. The trails are well maintained and signed – my 81-year-old father-in-law was able to get all the way to the end and back with no problem. I tried to walk down the creek bed with my 5-year-old but sadly there was a lot of broken glass and other trash in the water. My family loved skipping rocks in the pond out front. We were there in August, so the water level was rather low- not a fishing spot but still pretty. The firepit shelter is a great additional space with excellent lighting. It made for a wonderful after dinner destination for smores with the kids. My favorite part of the property was the lovely waterfall right outside the door of the main house – you can hear it perfectly from the house and sitting next to it while the kids played in the creek bed was heaven.
    Avis provenant d’un site partenaire

    2/10 – Terrible

    Byron F.

    Conflicted

    My intention is to leave a fair review of our stay - there were high highs and very low lows. The good. The home and property is obviously beautiful. There is a lot of space, a lot of ways to enjoy the outdoor areas, plenty of sitting areas, etc. There are more than enough chairs, a fire pit, wagons to haul stuff around, etc., really just has a lot of the soft extras that make it very enjoyable. Hendersonville is an easy 15-minute drive and is a beautiful town with a lot to do/see/enjoy. Parks, food, hikes, etc. The bad. First, the biggest issue is with trying to communicate with Vacasa. Unless you pick up the phone and call them you wont get a response. I sent many emails and texts over the month before our stay wth no reply. Once you do get someone on the phone, they don't have a clue about the property or area. Getting answers is a pain if you're used to booking directly from a homeowner who knows every square inch of their home, amenities, and the local area. There were a lot of annoying items like no stoppers in the tubs, a lot of stuff in the kitchen but none of it quite what you need, uncomfortable beds or beds that are smaller than the box spring under them, etc. The biggest issue was yellow jackets. I get that you can't control nature but there were double-grapefruit-sized nests over every door or under the steps of every exit - it's negligent. Within 2 hours of arriving 3 kids were stung multiple times, before the trip was over all 9 children were stung, one went to the ER. The next morning after we arrived I reached out to Vasasa about it, and requested they send someone out asap, and they did nothing. Someone responded and said they would contact the local agent but I heard nothing until the night before our check out. It's really quite egregious. The reason you book 21 acres is because you want to enjoy the outdoor space and we were completely robbed of that. The local agent was very nice and apologetic, she recognized they completely dropped the ball and did offer a very small refund but really we're still left very frustrated, jaded, and have an ER bill that could have been avoided.
    VrboOwner a répondu le 21 juin 2023
    Thank you for taking the time to share your experience, Byron! We're pleased to read that you enjoyed the prime location of our home, along with its beautiful outdoors space. We sincerely apologize for the pest and service concerns you encountered during your stay. Please know this is not the norm for our Vacasa homes, as it is never our intention to disappoint our guests. We value our guest's safety above all else, and we regret that we dropped the ball in providing you with a truly pleasant stay. Since your departure, our local management has dealt with the pests and have been notified of the maintenance concerns so they may make any necessary adjustments. We appreciate your feedback so we may continually improve, and we hope to have the opportunity to impress you in the future.
    Avis provenant d’un site partenaire

    10/10 – Excellent

    Patricia L R.

    Great space for extended family.

    After a bit of a rocky start, we had a great Thanksgiving stay! Local agent and cleaning staff went above and beyond to get the entire prosperity clean and ready to go while our group went out to dinner.
    Avis provenant d’un site partenaire

    10/10 – Excellent

    Krystina S.

    It’s beautiful

    Everyone had plenty of space and there was everything you could think to need there
    Avis provenant d’un site partenaire

    10/10 – Excellent

    Jeremy P.

    Great Stay

    I stayed this past weekend for 3 nights. This cabin was clean and has a really fun setup. The hiking trails are beautiful in the fall. The firepit is a great spot to warm up and listen to the waterfall on property.
    Avis vérifié

    10/10 – Excellent

    Jonathan George

    Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

    Amazing

    Used this property for staying the days before my wedding. All my groomsman and their families had plenty of space and room to stay. This house had an incredible view and was really well designed. Everyone enjoyed it so much. Thankful we had the opportunity to stay.
    Séjour de 3 nuits en septembre 2022

    À propos de l’hôte

    Hôte : VueStay Vacations by Casago

    Image de profil de l’hôte

    Langue(s) :

    Anglais
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