Anna (and Claudia) were very helpful prior to arrival and answered all our questions via email (even checking if the TV had a USB port, which it did but sadly could not read our hard drive with movies). Everything is as advertised. The appartment was very clean, and I'm someone who is slightly OCD when it comes to these things (I didn't even use the disinfectant wipes I brought!). There was maybe a little dust which is unavoidable due to the location of the aparment (which is spectacular). Yes, the apartment is on the 5th floor, which is a ways to walk but a perfect way to burn off the pasta/pizza/gelato my husband and I were eating. The bathroom is well proportioned and comfortable. There are sheets and towels provided. The wifi didn't work too well for us, and my husband found that the heater played up a bit for him since he takes a longer shower and sometimes the heated water ran out. There are blankets and extra duvets if you get chilly as well. The kitchen area is equipped well with a microwave, cutlery, etc. There is a hair dryer, iron, pretty much all the basics you might need. There are even brochures and maps and guides to various places inside and out of Vicenza. Vicenza was great. Much lest touristy, which we liked, but still lovely. About 45 minutes away from Venice, Padua and Verona by train (amongst others) so a great place to stay (and cheaper) if you want to visit these places. My husband and I would love to come back to stay here or any property managed by Anna since based on our stay at this property she obviously has a high standard of quality for a very reasonable price.