Jacuzzi + Cheminée : Maison Paisible sur l'Île Anderson

Hi Hilary, we're glad to hear that you enjoyed the location and the spaciousness of the downstairs and outdoor areas. We followed up with the homeowner after reading your feedback, and they wanted to share the following:-While we try to accommodate all guests' comfort, mattress taste is subjective, we're sorry the mattresses didn't meet your preferences. The bed frames are solid, secure, and made of metal. They were inspected in July to ensure everything was in good condition. For guests who prefer different sleeping arrangements, there are additional foam mattress pads under the king bed downstairs, along with trundle beds and other sleeping options available. The mattresses are medium-firm and come with 2-inch memory foam/cooling toppers on the king beds, which can be removed if a firmer surface is preferred. The bunk bed arrangements are clearly shown in the listing photos to provide transparency about what to expect.-We would like to clarify that, in our email correspondence from January regarding the bunk beds, it was not communicated that the "issue" had been resolved. Instead, we informed you that additional sleeping arrangements were available, including extra beds, thick sleeping pads, and three comfortable sofas, should the bunk beds not meet your needs.We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

Hi Trish, we're glad you enjoyed your stay! We followed up with the owner after reading your feedback and they wanted to share the following: - We'll be sure to inspect the bunk beds to see what we can do to resolve the issue. We're sorry if this negatively impacted your stay. - As is standard for vacation rentals, guests are asked to complete a few small tasks, like removing their own trash, as part of checkout. The cleaning fee goes to a professional service that sanitizes and prepares the home for each new guest. Your feedback will be shared with our cleaning partner to ensure the home is properly prepared for guests. We're glad you were able to enjoy the home despite any concerns. Thanks for your valuable feedback as we continue to improve!

Hi Rohit, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - Thank you for your feedback. I'm truly sorry to hear about your wife's experience with folliculitis. That sounds terrible, and I understand your concern. - I want to assure you that we take the maintenance and cleanliness of our hot tub very seriously. Our team meticulously cleans, sanitizes, balances, and flushes the hot tub to ensure it is safe for use. As a precaution, we provide a basket of chemicals, including shock treatments and test strips. We encourage guests to use these test strips and to notify us immediately if anything seems off. - There is always a service professional available to address any issues promptly. We have never neglected our maintenance responsibilities and are committed to ensuring the health and safety of our guests. - If you have any concerns before or during your stay, please reach out to us. We have all the necessary supplies on hand, and our repair team is ready to assist at a moment's notice. Your safety is our top priority, and we are dedicated to maintaining the highest standards of cleanliness and hygiene. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Nicole, We were sorry to hear that the island's amenities fell short of your expectations: - As you mention, whether or not local attractions and restaurants are open is completely outside of the control of the homeowner - The checkout time is also standard for vacation rentals so that the cleaning crew has time to prepare the property for the next guests - The owner apologizes for the delay while the hot tub heated up, but with back-to-back bookings, it needed to be cleaned for you to be able to enjoy it during your stay We can't predict how Covid-19 will impact public attractions and restaurants, but we're confident that it won't prevent upcoming guests from enjoying everything that this vacation home has to offer!