Host completely ignored all correspondence after checkin
The apartment itself is quite nice, large & clean. It is on the ground floor & lots of noise of people coming & going all night makes it hard to sleep (plus the bedding was paper thin & didnât fit the beds). The concierge is supposed to be open 24/7, but would frequently lock the front door & leave the desk for extended periods, which meant we could not leave or enter the building. This was REALLY frustrating.
The hot tub was broken, and itâs worth noting that you are not allowed food or drink anywhere near the pools.
Checkin details were not provided & when requested, only the cross streets & keybox code were given. I had to follow up & request the building name & apartment we were to stay in.
The room was not ready on time. We asked for a spare key, & the host said the cleaner should have left one. She didnât & despite numerous messages from both myself & VRBO team about issues we were having, we never heard from the host again.
We locked each other into the apartment all the time, as the door wonât close unless locked and stored the only key in the lockbox. Despite being super inconvenient, this felt incredibly insecure, as the keybox code is the same as the suite number. There is no safe in the apartment, so it would have been really easy for someone to break in. If weâd had 2 keys we would have felt more secure.
We never received checkout info.
Overall, the place was fine, but didnât feel secure & getting locked out of the building at 2 am was really sketchy.
Communication with the property manager was absolutely stellar. I couldn't believe the big size of the place. I almost felt as if the pictures did not do the place justice. However, one not so good thing I wish I had known about was that there is heavy construction every day, just when I had to work remotely and this was a huge distraction for both myself and my online clients.
Excellent Property! Very close to market, restaurants, nightlife, beach, and very clean. Ample parking for cars. I felt very safe the entire time with 24/7 security on premise. Great communication with Manager/Owner and all was conducted safely remotely.
This was a horrible experience. The hot tub was cold, the sauna did not work, and there was construction on both sides of the building and inside the building. It took us two days to get Wi-Fi because the communication was horrible. During my stay in my back went out and the couch they had made it even worse so we had to leave. Weâve tried to get a refund but we have had no response at all. We even offered to pay for three days out of the seven days but nobody will call us back. Horrible stay and horrible customer service. I will never stay here again and I recommend to everyone not to stay here either. I hate to write a review like this but we have tried to communicate with them but nobody will get back to us.