1 Mi to Flathead Lake: Bigfork Village Retreat

Thank you for sharing this! We're so glad the property worked well for your big family and that your wedding planning came together smoothly. It means a lot to know everything went off without a hitch.

We're glad the space worked well for your large group and that the location near downtown Bigfork was so convenient. As for the beds and pillows, this is the first feedback we've heard along these lines - we replace the pillows every year and try to offer a variety of types for different preferences, and we have a range of beds throughout the property, so we'd welcome more specific details to help us look into it further.

Thank you so much so appreciative. I'm grateful 🙏 That you enjoyed your stay. Looking forward to next time!

Hi Melissa, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: Since you arrived for an early check-in, the cleaners were still there and when they let you in due to the heat outside, there were a few small things not done (like dusting and window sills), however, all the other bed and baths were completed. We apologize that sometimes dead bugs are out by the patio door and didn't get swept up. Our cleaner informed you that the last load of towels was in the dryer. We'll follow up with our cleaning crew to make sure this kind of situation doesn't recur for future guests. Thanks for letting us know about your stay!

Hi Cindy, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We were surprised to hear your feedback and would like to clarify we were unaware that you had inquired about extending your stay. To extend a stay, this would have to go through the platform on which you booked your reservation not to me directly. We did not receive a call or text regarding an early check-in or late check-out. The house manager and my phone number are posted on the fridge and in the journal on the table both welcoming guests and asking them to enjoy their stay, we provide both numbers so that guests can easily feel free to reach out to us at any time with any concerns and we will gladly help and respond promptly. - The first of your stay, the first guest to arrive did not have the code with them and with my RING camera I happened to notice they were standing waiting, I was able to immediately use the speaker to give them the code so they could enter rather than have to wait. - The house manager takes great pride in her cleaning abilities, and does everything to ensure the towels and sheets have a fresh airy smell and we have not had any complaints in the past. The previous guest had shaved even though it is noted not to in the sink as they will clog, she used draino to clear the drain and it seemed to have resolved the issue. The master sink has a screen rather than a stopper to catch anything from going down and clogging it which is cleaned in between each guest's stay. - We try our best to provide a great environment for guests, but sometimes external factors like the neighbor’s "reconstructing" their home is simply out of our control. - We do appreciate the feedback and do everything we can to turn a negative into a positive The Serenity house continues to be a very popular comfortable home away from home for family and friends to gather and strive to please. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!