Glaciers Reach - Village North, Private Hot Tub & Shared Pool , Free Parking

This review is inaccurate and retaliatory, posted only after we deducted part of the guest’s damage deposit to cover clear, documented costs. The unit was left in poor condition: food ground into carpets, heavy kitchen grease, soiled duvets, and soap scum throughout. Our professional cleaning team — led by a former Four Seasons manager — documented everything and spent significantly more time than usual restoring the property. The guest reported the dishwasher as broken. As responsible hosts, we sent a technician to inspect it. Contrary to the guest’s claim, access was granted — we have evidence of this — and the technician confirmed there was no malfunction; the machine had simply been overloaded. The guest later acknowledged this in our message exchange. We deducted only the technician’s fee and the additional cleaning time, with prior written approval from Vrbo Support. We don’t accept being accused of dishonesty for enforcing normal, policy-aligned standards. There were no “assumptions” — only facts, photos, and invoices. The suggestion of a party is a mischaracterization; the issue was the guest’s clear disregard for basic cleanliness. We take pride in maintaining a high standard of service, and most of our guests respect and appreciate the quality of the accommodations. Unfortunately, this guest did not.