'Locke’s Glen' - Lakefront Geneva Getaway w/ Dock!

Clark, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:Owner's response: "Clark, This is the first time in 10 years that anyone has complained about the walk-through process most people appreciate that we take the time to do this. We have already changed this process giving our guests the option to check in and figure things out on their own rather than us explaining things to them.All of the bedrooms have a modern mini-split combination AC/Heat unit. This is one of the things that we show people when we do the walk-through is how to use the units and explain the remote controls. We are also planning on adding the AC operations to the guest guide for anyone with questions.We have purchased some damp-rid products and plan to remove the carpet and install laminate over the winter to eliminate any odors from the basement.We apologize that you found popcorn under the chair this does not mean the house is not clean and we are sorry. We have talked to the cleaners and asked that they be more vigilant and look for these things.We are located near the water and as a lake house there are flies and fruit flies that are bound to get indoors when they are left open. This occurs often when the outside lights are left on all night as gnats cluster at the lights and then flood in when the doors are open.We will be doing a deep clean of the showers this will eliminate any mold. It's hard to remove the caulking and grout in between bookings, but we will get this taken care of. Our apologies.It is my goal to meet and exceed the highest expectations so I'll be working on continuous improvement now and through the winter.We appreciate your feedback and we will continue to deliver the 5-star experiences we are known for."

AC on the 1st floor(main living area) is a planned installation for Fall 2021 when the ceilings can be torn up during weekdays for the ductwork. In the meantime there are several fans, two of which are commercial high-volume. All bedrooms have AC. The dishwasher was unusable for the 1st 2 days until I could get through to the West coast manufacturer tech support line on Monday. The problem turned out to be owner/operator error in pressing the Start button (that figures) The property has a long dock, but there is no ladder onto it from the water. The previous guests took the custom-built ladder off the dock and put it into the water without the bolts to hold it and it disappeared. I searched the lake bottom for 2 days thinking I'd find it - I have since installed a commercial heavy-duty stainless steel ladder. The owner's boat was stationed at the end of the dock until Sun around 1:00 PM. A hoist for the boat is a planned installation for Spring 2022. "The dock should also be off limits to the owner's family members during rental weeks. This is a privacy and safety concern." Understandable from a privacy perspective but there are no safety issues. The owner and owner's nephew have jetski's on the dock. My nephew and I go to the dock to access the jetskis and never loiter or bother guests. This will be stated more clearly in the listing so renters can decline to rent if they have concerns. Finally, the house needs a professional cleaning service to give it a thorough cleaning. Agreed, which does happen but not possible during summer season and short windows between groups. In this particular case, my cleaning help was last minute unavailable so I scrambled to get it done. I have sinced lined up 2nd and even 3rd string backup cleaning help.