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Galerie de photos de l’hébergement Ona Aucanada Club

Un complexe hôtelier doté d’une piscine, de chaises longues et offrant une vue sur la mer.
Un complexe hôtelier doté d’une grande piscine, de plusieurs bâtiments et offrant une vue sur la mer.
Un restaurant doté d’une terrasse offrant une vue sur une piscine et un jardin.
Un escalier menant à un bâtiment à la façade jaune, entouré de verdure et de palmiers.
Un espace aménagé au bord de la piscine, avec une table à manger, des chaises et des parasols.

Avis

8,6 sur 10 – 
Excellent

Points forts

  • Grands espaces
    Profitez d’un aménagement spacieux qui offre à chacun plus d’espace pour se détendre.
  • Piscine extérieure
    La piscine extérieure est une retraite rafraîchissante à ciel ouvert, un joyau rare dans cette région.
  • Découvrez des points d’intérêt à proximité
    Tout près : Cala Poncet

Commodités populaires

  • Baignoire à remous sur place
  • Bar au bord de la piscine
  • Terrasse sur le toit
  • Restaurant de cuisine internationale
  • 3 piscines extérieures
  • Lits de bébé disponibles
Le prix actuel est de 86 $ CA
97 $ CA au total
Le total comprend les taxes et les frais
Du 23 nov. au 24 nov.

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Afficher sur la carte
C/ D'es Mirador, 5, Alcúdia, Mallorca, 07410
  • Place, Cala Poncet
    ‪6 min à pied‬
  • Place, Club de golf Alcanada
    ‪17 min à pied‬
  • Place, Plage d’Alcúdia
    ‪6 min en voiture‬
  • Airport, Palma de Majorque (PMI)
    ‪47 min en voiture‬

Choisissez votre unité

Appartement, 2 chambres (Single use)

  • 70 m²
  • 2 chambres
  • 1 personne
  • 1 lit double et 2 lits jumeaux

Appartement, 2 chambres (1 adult + 1 child)

  • 70 m²
  • 2 chambres
  • 2 personnes
  • 1 lit double et 2 lits jumeaux

Appartement, 2 chambres (1 adults + 2 children)

  • 70 m²
  • 2 chambres
  • 3 personnes
  • 1 lit double et 2 lits jumeaux

Appartement, 2 chambres (1 adult + 3 children)

  • 70 m²
  • 2 chambres
  • 4 personnes
  • 1 lit double et 2 lits jumeaux ou 4 lits jumeaux

Appartement, 2 chambres (1 adults + 4 children)

  • 70 m²
  • 2 chambres
  • 5 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double)

Appartement, 2 chambres (2 adults)

  • 70 m²
  • 2 chambres
  • 2 personnes
  • 1 lit double et 2 lits jumeaux ou 2 lits jumeaux

Appartement, 2 chambres (2 adults + 1 child)

  • 70 m²
  • 2 chambres
  • 3 personnes
  • 1 lit double et 2 lits jumeaux

Appartement, 2 chambres (2 adults + 2 children)

  • 70 m²
  • 2 chambres
  • 4 personnes
  • 1 lit double et 2 lits jumeaux

Appartement, 2 chambres (2 adults + 3 children)

  • 70 m²
  • 2 chambres
  • 5 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double)

Appartement, 2 chambres (2 adults + 4 children)

  • 70 m²
  • 2 chambres
  • 6 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double)

Appartement, 2 chambres (3 adults)

  • 70 m²
  • 2 chambres
  • 3 personnes
  • 1 lit double et 2 lits jumeaux

Appartement, 2 chambres (3 adults + 1 child)

  • 70 m²
  • 2 chambres
  • 4 personnes
  • 1 lit double et 2 lits jumeaux

Appartement, 2 chambres (3 adults + 2 children)

  • 70 m²
  • 2 chambres
  • 5 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double) ou 4 lits jumeaux et 1 canapé-lit (double)

Appartement, 2 chambres (3 adults + 3 children)

  • 70 m²
  • 2 chambres
  • 6 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double)

Appartement, 2 chambres (4 adults)

  • 70 m²
  • 2 chambres
  • 4 personnes
  • 1 lit double et 2 lits jumeaux

Appartement, 2 chambres (4 adults + 1 child)

  • 70 m²
  • 2 chambres
  • 5 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double) ou 4 lits jumeaux et 1 canapé-lit (double)

Appartement, 2 chambres (4 adults + 2 children)

  • 70 m²
  • 2 chambres
  • 6 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double)

Appartement, 2 chambres (5 adults)

  • 70 m²
  • 2 chambres
  • 5 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double)

Appartement, 2 chambres (5 adults + 1 child)

  • 70 m²
  • 2 chambres
  • 6 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double)

Appartement, 2 chambres (6 adults)

  • 70 m²
  • 2 chambres
  • 6 personnes
  • 1 lit double, 2 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (Single use)

  • 120 m²
  • 3 chambres
  • 1 personne
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (1 adult + 1 child)

  • 120 m²
  • 3 chambres
  • 2 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (1 adult + 2 children)

  • 120 m²
  • 3 chambres
  • 3 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (1 adults + 3 children)

  • 120 m²
  • 3 chambres
  • 4 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (1 adult + 4 children)

  • 120 m²
  • 3 chambres
  • 5 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (1 adults + 5 children)

  • 120 m²
  • 3 chambres
  • 6 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (2 adults)

  • 120 m²
  • 3 chambres
  • 2 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (2 adults + 1 child)

  • 120 m²
  • 3 chambres
  • 3 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (2 adults + 3 children)

  • 120 m²
  • 3 chambres
  • 4 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (2 adults + 3 children)

  • 120 m²
  • 3 chambres
  • 5 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (2 adults + 4 children)

  • 120 m²
  • 3 chambres
  • 6 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (3 adults)

  • 120 m²
  • 3 chambres
  • 3 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (3 adults + 1 child)

  • 120 m²
  • 3 chambres
  • 4 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (3 adults + 2 children)

  • 120 m²
  • 3 chambres
  • 5 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (3 adults + 3 children)

  • 120 m²
  • 3 chambres
  • 6 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (4 adults)

  • 120 m²
  • 3 chambres
  • 4 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (4 adults + 1 child)

  • 120 m²
  • 3 chambres
  • 5 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (4 adults + 2 children)

  • 120 m²
  • 3 chambres
  • 6 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (4 adults + 3 children)

  • 120 m²
  • 3 chambres
  • 7 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (5 adults)

  • 120 m²
  • 3 chambres
  • 5 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (5 adults + 1 child)

  • 120 m²
  • 3 chambres
  • 6 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (5 adults + 2 children)

  • 120 m²
  • 3 chambres
  • 7 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (5 adults + 3 children)

  • 120 m²
  • 3 chambres
  • 8 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (6 adults)

  • 120 m²
  • 3 chambres
  • 6 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (6 adults + 1 child)

  • 120 m²
  • 3 chambres
  • 7 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (6 adults + 2 children)

  • 120 m²
  • 3 chambres
  • 8 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (7 adults)

  • 120 m²
  • 3 chambres
  • 7 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (7 adults + 1 child)

  • 120 m²
  • 3 chambres
  • 8 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Villa, 3 chambres, terrasse (8 adults)

  • 120 m²
  • 3 chambres
  • 8 personnes
  • 1 lit double, 4 lits jumeaux et 1 canapé-lit (double)

Hébergements similaires

Foire aux questions

Ona Aucanada Club possède-t-il une piscine?

Oui, cet établissement vous propose 3 piscines extérieures.

Combien cela coûte-t-il de séjourner à Ona Aucanada Club?

En date du 5 nov. 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Ona Aucanada Club le 23 nov. 2026 commencent à 86 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Ona Aucanada Club accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien coûte le stationnement à Ona Aucanada Club?

Un stationnement en libre-service est offert moyennant des frais de 12.50 EUR par jour.

À quelle heure est-il possible d'arriver à Ona Aucanada Club?

Arrivée de 16 h à 19 h 30. L'arrivée tardive est offerte pendant des heures limitées.

À quelle heure doit s'effectuer le départ à Ona Aucanada Club?

Le départ est à 11 h.

Ona Aucanada Club offre-t-il une navette aéroportuaire?

Oui, l'endroit offre un service de navette aéroportuaire. Des frais de 70 EUR par véhicule s'appliquent.

Où se situe Ona Aucanada Club?

Hôtel-résidence se trouve sur la mer, 0,3 mi (0,5 km) de Cala Poncet et 1,4 mi (2,3 km) de Plage d’Alcúdia. Plage d'Alcanada et Port d’Alcúdia se trouvent également à moins de 3 km.

Puis-je annuler ma réservation sans frais et recevoir un remboursement complet?

Oui, cet hébergement propose l'annulation sans frais pour certains tarifs de chambres – parce que la flexibilité, c'est important. Consultez la politique d'annulation de l'hébergement sur notre site pour obtenir plus de renseignements sur les exclusions et les conditions.

Avis pour Ona Aucanada Club

Avis

8,6

Excellent

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 211 avis sur 501.
Note de 8 – Bien, d’après 227 avis sur 501.
Note de 6 – Acceptable, d’après 45 avis sur 501.
Note de 4 – Médiocre, d’après 12 avis sur 501.
Note de 2 – Terrible, d’après 6 avis sur 501.

8,6/10

Propreté

8,8/10

Service et personnel

7,8/10

Commodités

8,4/10

État et installations de l’hébergement

8,6/10

Arrivée

8,8/10

Communication

7,6/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Points forts : Propreté, commodités et communication.
Luvly place. Friendly staff and clean.
Séjour de 9 nuits en octobre 2025
Avis vérifié

8/10 – Bien

Points forts : Propreté, état et installations de l’hébergement et communication.
Staff were friendly, helpful and efficient .
Séjour de 4 nuits en février 2026
Avis vérifié

10/10 – Excellent

Points forts : Propreté, commodités et communication.
10/10 staff are very friendly & helpful peaceful location spacious and clean apartment highly recommend il definitely be returning Thank you for a great stay
Séjour de 2 nuits en décembre 2025
Avis vérifié

8/10 – Bien

Points forts : Propreté, commodités, état et installations de l’hébergement et communication.
Loved the buffet breakfast and hassle free check out.
Séjour de 2 nuits en mai 2025
Avis vérifié

10/10 – Excellent

Points forts : Propreté, commodités, état et installations de l’hébergement et communication.
Great
Séjour de 14 nuits en juillet 2025
Avis vérifié

8/10 – Bien

Points forts : Commodités, confort de la chambre et communication.
A beautiful place. Quiet and a lovely view. A bit dirty outside.
Séjour de 7 nuits en septembre 2024
Avis vérifié

8/10 – Bien

Points forts : Propreté, état et installations de l’hébergement et communication.
Points faibles : Commodités
Nice surrounding and nice Pool but noisy appartment
Séjour de 8 nuits en septembre 2024
Avis vérifié

10/10 – Excellent

Points forts : Propreté, commodités, état et installations de l’hébergement et communication.
Very calm
Séjour de 4 nuits en avril 2025
Avis vérifié

6/10 – Acceptable

Points forts : Propreté
If you want to have a holiday here at Easter be mindful that they don’t see it as a part of the main holiday season; more maintance season for them. Half way through our stay the bar was closed. We had areas of the pool sectioned off to paint the area. We had no notification. They had decided to renew all the sofa beds so there were numerous mountains of broken furniture everywhere. On our arrival they were asking €10 per day to park your car. A hidden charge that I didn’t appreciate. Given the location of the complex to amenities, this was unfair. Off site parking was then at a premium, and the grounds empty. I must be not the only one who thought the prices were unjust. But the rooms were clean, laundry renewed regularly. The size of accommodation is ideal.
Séjour de 7 nuits en avril 2026
Avis vérifié

8/10 – Bien

Points forts : Propreté, exactitude de l’annonce
We arrived late to fine the hotel locked up. I had completed online checkin in advance and messaged via hotels.com to let them know we would be arriving late but not heard anything back. Hotels.com info stated reception until midnight and 24 hour assistance but at 2315 all locked up and dark. I called the number on hotels.com and got the ough to a central reservation number who were no help. I than called the 'only in emergency' number on the door and got a night porter who told us how to access the apartment. It was a little inconvenient but no harm done. The apartment was good. Good beds, hanging space and good in-room facilities. I liked it. It was clean and had outdoor furniture. We were ground floor and unfortunately didnt have a view but it was quiet and comfortable. Some rooms would have very nice views. The apartment was spacious as was the terrace. Breakfast was pretty good, the selection on the 'treat trolley' varied each day, fresh cookies, doughnuts and cava were what we experienced. The coffee was good. It was difficult to find somewhere to sit in the shade at peak breakfast time but we always managed in the end. Didn't use the pools but looked ok, we rented beach towels we went out for the day. Location is up a hill, we never struggled to find free parking. Overall, I liked it and would go again.
Séjour de 3 nuits en juillet 2026
Avis vérifié

8/10 – Bien

Points forts : Propreté, état et installations de l’hébergement et communication.
A lovely week in November. Property was quiet and the staff we engaged with were friendly and polite. You need a car really for this one. Only disappointment was no oven in the kitchen as we do self cater but we did manage ok with the hob & microwave.
Séjour de 7 nuits en novembre 2024
Avis vérifié

8/10 – Bien

Points forts : Propreté, confort de la chambre et communication.
Very nice apartment, clean and spacious. All necessary kitchen equipment provided so we could prepare a food easily while restaurant was closed. Unfortunately no access to jacuzzi and sauna.
Séjour de 7 nuits en février 2023
Avis vérifié

8/10 – Bien

Points forts : Confort de la chambre, communication
Spacious apartment with comfortable beds. Beautiful view of the sea. The water pressure was terrible in the shower on the second floor. Nicely kept surroundings. Great with the washing machine! The early checkout (at 9:00) was less good. Minimum stay 2 nights but we could have stayed longer if we had time.
Séjour de 2 nuits en décembre 2024
Avis vérifié

6/10 – Acceptable

Points forts : Communication
Points faibles : Propreté, état et installations de l’hébergement
Breakfast/Dinner were a total desaster in terms of healthy food. Service though was absolutely fantastic, friendly, quick and solution orientated. Considering the price the accomodation was good.
Séjour de 8 nuits en juillet 2023
Avis vérifié

8/10 – Bien

Points forts : Propreté, état et installations de l’hébergement et communication.
still good
Séjour de 10 nuits en avril 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, confort de la chambre et communication.
We were really happy to stay here, quiet area away from the busy Alcudia beach. The appartement was clean and nice, well equipped with a dishwasher and a washing machine. We had a car so easy to get around, but still in reasonable distance to walk with the kids, 4-10 years old, to the beach and back. Recommend to upgrade wifi to premium for better streaming. Nice pool area, but a little bit cold water, it was not heated. Nice and helpful personell.
Séjour de 5 nuits en avril 2024
Avis vérifié

6/10 – Acceptable

Points forts : Propreté, état et installations de l’hébergement et communication.
The room was fine, property great. I did not appreciate a staff member that serviced our room leaving a cigarette butt on the counter. We paid for the breakfast package. The hot food was rarely hot, mostly just barely warm. No one wants luke warm eggs, hashbrowns, etc. If the items had been hot, the breakfast would be good.
Séjour de 8 nuits en décembre 2024
Avis vérifié

6/10 – Acceptable

Points forts : Communication
Points faibles : État et installations de l’hébergement
Room smells of raw sewage, advised reception but nothing was done
Séjour de 7 nuits en mai 2024
Avis vérifié

6/10 – Acceptable

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Positive points: property comfortable and clean. Negative points: area isolated,noting to do around( not even shops!), pool freezing, not hot tube or sauna as advertised. Children very disappointed and bored. Extra money(unplanned) needed for rent a car and additional stress by driving in opposite side of the road, otherwise it would be madness. Don't think will return there,Happy to return home.
Séjour de 7 nuits en février 2023
Avis vérifié

8/10 – Bien

Points forts : Commodités, état et installations de l’hébergement
A good basic resort. Not too fancy so perfect for our kids to run around and feel comfortable. The staff are very friendly, the pools are great. Lovely that everyone gets personal space both indoors and outdoors. But one thing that really bothered me is the 15 euro per day charge for parking. They do not tell you this will be an additional charge when you book. It's a hidden cost. If they want to charge more they need to be upfront about the parking fee at the time of booking. Also it's disrespectful to their neighbours; the local street is filled with rental cars even though each apartment comes with it's own parking spot, that sits empty. I do not appreciate how they treat their neighbours and for that reason, we are only likely to return if this policy changes.
Séjour de 18 nuits en août 2025
Avis vérifié

8/10 – Bien

Points forts : Propreté, état et installations de l’hébergement et communication.
We stayed in a 3 bed house which was clean, well maintained and had 3 lovely terraces including one with seaviews. We had the 1/2 board option and were disappointed with both the quality and variety of food on offer, particularly at the evening buffet. The dining room was poorly organised and chaotic which didn't make for a pleasant dining experience. Swimming pool area was very pleasant with both shaded and sunny spots and with lovely sea views. Lifeguard was on site but not attentive at all. We highly recommend the accommodation but would avoid using the restaurant. We would recommend Alcanada35 for food instead.
Séjour de 7 nuits en août 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, confort de la chambre et communication.

Stunning accommodation, lovely pools

We had a wonderful stay at this resort. For some reason we were upgraded to a three bedroom house and it was absolutely perfect for our family with two small children. The air conditioning was very effective and the house very clean and comfortable. The pools were beautiful and Warmed up very nicely in the afternoon (They were a little cold in the morning). There was an Elvis tribute act playing poolside one afternoon and this was absolutely brilliant. The location is a bit problematic and taxis are flaky so I would recommend hiring a car particularly for buying groceries. It’s best to treat this as a self catering holiday as the restaurant opening hours can be a bit hit and miss with them only serving food for breakfast between 8:30 and 10:30 and dinner between 7-9. This is not so convenient for children. Overall though this was a lovely stay and self catering accommodation within resorts is hard to find so I do recommend this.
Séjour de 7 nuits en août 2022
Avis vérifié

8/10 – Bien

Points forts : Propreté, état et installations de l’hébergement et communication.
First and foremost you could not fault any of the staff at this property, all were so friendly and obliging, you were always greeted with a smile and a genuine "hola". You will definitely need a car if staying here if you want to see more of the island. Taxis are available and reception are happy to order one for you. It is extremely hilly and your legs will know abou it. The port is about a 15 min walk away and is full of bars, restaurants, shops and a lovely beach. The apartment we stayed in, although a little bit tired is extremely spacious and has all you need in it (including a washing machine) and the view was lovely. Breakfast is buffet style and caters more on the continental style. They do offer a cooked but not your usual eggs and bacon you're probably used to but its not that bad. You can help yourself to as much or little as you want. There is a lovely restaurant called Alcanada 35 a couple of minutes walk away. The food and staff is fab. Would I stay here again "Yes"
Séjour de 7 nuits en mai 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, commodités et état et installations de l’hébergement.
For us, being away from the resort areas of Port Alcudia / Alcudia was a priority. We loved our evenings sat on our balcony with a sea view and cocktails and the peace that comes from being away from the hustle and bustle of the shopping areas. The cook needs to learn that some English people do speak Spanish, so when makes up her own version of cocktails and comments to her colleagues that the we don't know any different is not as funny as she thinks. Her generosity with the free pouring of booze makes up for her rudeness... Kinda. Breakfast is good value for money, but don't expect hot fried eggs, or a full cup of anything to drink. The apartment was clean, tidy and well equipped, even if it took us 4 days to find the kettle. turns out it's worth forcing that one cupboard door that doesn't open. Shower was great, although I'd say the hose and head are ready for an upgrade in apt 105. Overall great value for money and we intend to return, but will be upgrading to a villa for the late evening sun that the apartments don't get.
Séjour de 7 nuits en septembre 2024
Avis vérifié

2/10 – Terrible

Points faibles : Propreté, commodités, état et installations de l’hébergement et communication.
Sewage smell throughout the property for our entire stay, we were told we would be transferred to another villa- this was a lie and the smell was never fixed despite the receptionist reassuring us it would be after experiencing the smell himself. A/C in 2 out of the 3 bedrooms was non-functional for the whole stay. Forcing us to sleep with windows open attracting mosquito bites, only on the penultimate day did were portable AC units into the rooms, which sounded like an engine running in the room. We would obviously not have picked this hotel had we known there was no A/C. Dirty towels were part of their "amenities". We made the property manager aware of these issues multiple times and requested compensation, who kept telling us to "take it up with Expedia". The minimum compensation I was expecting was what I paid for the booking, as we did not have A/C (as advertised), clean towels (as advertised)- but was instead met with false promises of maintenance/cleaning/relocation and a smell so bad it left us with nausea. On returning back home, I filed the complaint to Expedia who said they can't do anything as the booking was non refundable and the property manager wouldn't waive the cancellation fee. Of course, I asked Expedia to push as this was not acceptable. They replied saying Hotel Aucanada would only refund less than half of the cost of the stay and implied I should be grateful "they did not charge a penalty", and that's their final stance. Disappointed.
Séjour de 4 nuits en septembre 2025

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