The place looks exactly like the photos. Great view from the balcony. The bed is very comfortable and there is plenty of water pressure in the shower.
On arrival, we had issues, as the guards at the gate did not know the contact person that was provided to us by the owner. Eventually, one of the property manager reps arrived and got us into the building, where we signed in and paid for 'visitor' wristbands to access the property amenities.
We also had an issue with the Wifi for the first three days, as nobody knew the password. Eventually, they did a factory reset on the router and we could access it using the default password.
The air conditioner is turned on/off by a key, which you are forced to take with you when you leave the apartment. Even with the blinds down, the apartment gets very hot over the course of the day without the AC running. The AC key is tethered to the door key with a small padlock, and this is very inconvenient (and bulky) if you are leaving the apartment wearing only a bathing suit to walk on the beach while carrying two keys on a padlock.
For the rental price, one would not expect to have to do this.
This property could benefit from a 'welcome' binder that has info regarding wifi passwords, property amenities and how to access them and even small things like where to get water bottles for the dispenser, location of the trash chute, what to do with glass/cardboard garbage and maybe even some recommendations for local shopping/dining.
There is a restaurant/bar at the pool - you have to purchase a card that you load up with money to buy food and drink with. They charge an automatic 10% gratuity on the bill.
Overall, after the bumpy first few days, everything else was great. We enjoyed our time in Ixtapa and would rent this apartment again in the future.
