Palm Springs 2/2 Condo in Resort with 8 pools + 9 hot tubs

Thank you for your kind review and we hope to host you again in the future! - Vivian

We appreciate your kind review and look forward to hosting you and your fam again in the future! =D

Thank you and we wish you had reached out during your stay so we could assist. We keep a large stock of batteries in the TV console. There are a lot of lush grounds surrounding the house so we have 2 pest control services for regular preventative pest treatment. This might result in some bugs showing up. We are happy to send the cleaners if a guest lets us know of an issue. We also have a professional cleaning service clean after every guest stay and a separate inspection service inspect before and after each stay to ensure cleanliness. I believe you are referring to the patio in your review about the cleaning. The cleaners clean the patios after each guest. There is daily leaf fall given the large amount of trees. The patios are maintained by the HOA and their gardeners handle leaf blowing on their schedule, which we cannot control. We’re happy to assist when guests notify us of issues. We have a fully stocked kitchen with various utensils, dishes, pots, pans, cookware, BBQ utensils/plates, coffee maker, blender, toaster, glasses and mugs, and paper towels. We do not supply more personal/non-washable consumables, such as spices, oils, and wraps/foils for hygiene reasons and these tend to be more items of personal preference. The ice maker works, but the dispenser was previously broken and no replacement part is available so we open the door to access the ice. Hope this helps and if you are a future guest, please reach out to me with questions or concerns.

Hi Richard, Thanks for staying with us and sorry you had to deal with that! This is the first time I have heard of any car break-ins or incidents on the property. We have personally stayed at the condo at various times of the year for extended periods and have not had any issues. We chose this place because of the quiet, upscale location and the 24/7 security on site. When I inquired with the front desk and manager of the resort right after you messaged me, they both said there had not been any reports of anything like this happening on the grounds. I’m not sure why we received different information, but we do our best to provide all relevant information to our guests. This was an unfortunate circumstance but I’m glad you enjoyed your stay otherwise! Vivian

I’m sorry this was the condition you experienced in the unit and I wish you had contacted me during your stay to let me know of the issues so we could have addressed them during your stay. This is definitely not the normal condition of the unit and I was quite alarmed and surprised to receive this review! We do professional cleanings promptly after each guest and make sure everything is in order prior to the next check-in. When I saw your review, I had an inspector go over immediately to check on the unit as none of these issues were previously reported. We discovered some wall and ceiling damage, most significantly from damage from the unprecedented heavy rainfall that hit California recently and likely arose after the roofers and repair people were in to address some previous leakage. Repairs and deep cleaning are being handled immediately. There were no rotten materials found in the unit. There were some ants, which we are taking care of. Unfortunately, we can’t stop the bugs from coming in, but can only exterminate as we see them. The desert is full of insect life and many times they sneak in. I hope you’ll give us another try in the future! Best regards, Vivian