Deluxe Master on Gulf Free Beach Chairs Free round of Golf & Activities Daily

Amazing that you give our company and the the condo glowing comments but then give us a bad overall rating for things we cannot control. This review is for us not for Tidewater but what can you do. In regards to the elevators, I was at Tidewater yesterday and went to the 13th floor at 2:15 and never waited longer than 2 minutes. So it really depends on when you are using the elevators. If it during heavy CI and CO times, then they can get busy. Unfortunately we cannot control the elevators and we wish you better luck in your future travels.

Thank you so much for staying with us and for the great review! We're so happy that you enjoyed our beautiful property. I'm sorry about the issues that came up during your stay, but I'm very happy that we were able to address them so quickly for you. We hope to have you come back soon!

Thank you for booking with us. I'm sorry to hear that you had an issue with your door code, wifi and the A/C during your stay. I'm happy to report that we were able to immediately get you a new door code and wifi password. Also, I'm happy to report that we were able to get the A/C working but wish we were able to reach an agreement on compensation. I hope you have better luck with the A/C during your next vacation.

It is surprising to see you speak of accountability. You shattered our glass stovetop on your last night. It was not until this point when we informed you that you would be financially responsible for a portion of the replacement that you shared any feedback about your stay being negative to try to get compensation instead of paying for the damage you caused. Luckily, our office communicates in text message, so I am able to look back at the multiple days' worth of conversation with you and your party throughout your stay. Based on our records, our office was in constant communication with you from the beginning of your stay through several days after, consistently, with no waits unless you messaged us afterhours. I'm also able to see that you specifically told our office that your group was fine with the temperature in the condo and that you would reach out if you needed any fans delivered if it got too hot, you never did. Unfortunately, when a part is out and has to be ordered, there isn't much else we can do besides deliver fans. Luckily the system was working enough to keep it from climbing any higher than 75, considering the time when you were here the outside temperatures were almost 100 degrees. In each bathroom we supply 4 bath towels, 4 wash cloths, 2 hand towels, and 1 bathmat. This is a 3-bathroom condo, meaning your party of 9 had 12 towels to use. There are also a full-sized washer and dryer to freshen up any items as needed. We mention in our paperwork what is provided and highly encourage guests to bring any additional items they believe their party will need. We are sorry to hear that you had an experience with someone coming into your room trying to take your items. We are glad to hear that you contacted security at the resort. We wish you had informed us of this event while you were here so we could have followed up with them with more information. We wish you luck in the future.

Thank you for the review. Unfortunately, we are not Tidewater. We only manage the condo you were in. We are glad to see that you felt the condo itself was clean, which was the only thing we had control over. I do hope you find a way to leave this review for the resort so that your complaints will be heard, because we have no control over the resort or elevators in any way. We wish that we could have been more assistance to you in this matter. We wish you luck in your future travels.

We ask guests to report any cleaning, maintenance type issues to us. We never received any call or message from guest regarding cleaning issue or ants. We would have remedied those but instead no call. The elevators can be busy during check-in, check-out times but manageable outside of those times. Best of luck in future travels.