Liv@ the Lake - Sinclair

Thank you for your feedback. However, when you initially reported the issues, we requested photos to verify the situation, but we did not receive any response from you. Without this confirmation, we were unable to send our maintenance team. We take these matters seriously, and it’s important to us to address any concerns thoroughly. However, based on the lack of communication, we were unable to verify the claims made.

Thank you for sharing your feedback. We’re glad to hear you enjoyed the convenient location, the beautiful lake view, and the new dock. We were, however, quite surprised by some of your comments, as this isn’t feedback we’ve received from other guests. Our cleaning team takes great care to ensure the home is properly prepared before each stay, and we personally inspect the property regularly to maintain our standards. We appreciate you taking the time to share your thoughts and wish you all the best in your future travels.

Thank you for your feedback. I want to address the concerns you raised: 1. Loose Change and Bed Sheets: We have no record of any issues reported about the bed sheets, so it’s difficult to verify this claim. If there had been a problem, we would have been more than willing to address it immediately. 2. Ants and Cleaning: No prior reports were made regarding ants or the need for additional cleaning, so we could not investigate or resolve these issues during your stay. 3. Dock and Decking: As for the dock and decking, we did not receive any complaints about these conditions while you were here. Had we been notified, we could have provided guidance or taken appropriate action. We appreciate your feedback on the positives of your stay, such as the house's exterior, layout, square footage, and parking. But hoped you reached out during your stay so we could've verified the issues and resolved them if needed.