Bella e Immacolata - Walk to Beach & Town - 4 posti letto

Thanks so much, hoping to have your family back again soon!

Tim, thanks so much, looking forward to having you back!

Lara, thank you for staying with us and thank you for five stars. The appliances here are all up to date and working well but as for the dishwasher, we do need our guests to use dishwasher pods or powder as opposed to liquid dish soap or there will be problems with sudsing, flooding etc. We did not promote an espresso machine but we do have a coffee maker and measuring cups etc in a well equipped kitchen. If there was a problem with curtains or anything else like that we are glad to get someone out to do a repair if we are notified. This is an area of full time residents with houses and lots that are typically spaced like most American suburbs so you may hear some of our neighbors as you are likely to hear them in any suburban neighborhood. We appreciate your input.

Christina, thank you for your input. We are sorry about the hot water problem during your stay. The problem was related to the recent remodeling of the kitchen. We tried to get it fixed as quickly as possible but had to wait for the delivery of a part from the mainland which can take much longer than we like. The problem has been fixed since your stay. We hope to have you back again soon.

We are sorry if there were some minor maintenance issues at this house during your stay but wish that you had contacted us immediately about them instead of letting us know about them after your stay. We would have been glad to take care of them all and if there was something our housekeepers missed, they would have come back in a minute to take care of the job. Most of our guests are delighted with this house, find it especially clean on their arrival and know that it lacks for nothing in terms of the comforts and amenities of their own homes, and that is why we get the same guests year after year. The owners stay at their properties a few times a year and make sure that all items are in good shape and working order and will replace them when they have to. They do not skimp. Both our housekeeper and our contractor live in Hanalei and if we had been made aware of the screen door and the fan, they would have taken care of those issues right away and with a smile. We were all surprised to get a negative response like this, the only one in the nine years I have been managing this property. We wish you a happier experience on your next vacation.