Alpi smeraldo: vista sul lago e sulle montagne! Hot Tub! Foosball! Barbecue a gas! Vicino a Bear Mtn!

Hello Pauline, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was all you expected in a home and that you and your group got to enjoy their stay. We hope you and your group created some wonderful memories that you will cherish for a long time. Hopefully, Come back soon, Destination Big Bear.

Hello Carlos, We are glad that Emerald Alps was a perfect getaway spot for you. Big Bear is the perfect town for a nice and relaxing stay away from the busy life. We hope to see you soon. :) Kind Regards, Destination Big Bear

Hello Yesenia, We are glad to hear that everyone in your party enjoyed their stay at Emerald Alps. We look forward to hosting you again soon! Kind Regards, Destination Big Bear

Hello Tricia, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was all you expected in a home and that you and your group got to enjoy their stay. The views are just breathtaking, having the bonus of a hot tub adds charter to the home. Big Bear is definitely a place for great neighborhoods:). Hopefully, you were able to see one or two sunsets on your trip. Come back soon, Destination Big Bear

Hello Patti, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was all you expected in a home and that you and your group got to enjoy their stay. The cabin with enough space as per your needs is perfect for the vacations. Sounds good you have enjoyed the amenities of the cabin. If you talk about views in Big Bear they are breathtaking. We hope you were able to see one or two amazing sunsets in Big Bear. Hope to see you soon, Destination Big Bear :)

Thank you so much for taking time to review your stay. We hope you were able to enjoy all of beautiful Big Bear. We're glad to hear that the property had everything you needed. We will take note of the cleanliness of the floors and let the owner know. We hope you will join us again in the future. Kindest Regards, Destination Big Bear

Hello Jimmy, Unfortunately, we received no cleaning complaints during your stay. For future reference please let us know and we might possibly be able to address it. However, we apologize that the home was not cleaned properly beforehand. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff. We appreciate you bringing this to our attention. Kind Regards, Destination Big Bear

Thank you for your review Kenneth, I'm sorry to hear that the instructions in our house manual made you feel anxious. We desire you to feel relaxed and at peace during your stay. We are always looking for ways to improve. The City of Big Bear Lake has regulations and rules that the host and guest must follow. We are happy to see you were never changed with any fines because you followed the rules during your stay. Guests would only be charged if they caused damages to our properties. Glad I was able to clear up the miscommunication. Hope to see you soon!

Hello Alicia, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Hi Noel, Apologies for inconvenience in your stay. We do our best to get this up and going for the stay, but with so much traffic in and out of the homes, this is something that is hard to promise always working. It looks like our resolutions supervisor reached out and discussed with you an appropriate solution for the inconvenience, during the stay. Warm regards, Destination Big Bear

Hello Jonathan, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Talk about the views in Big Bear, they are breathtaking. Hopefully, you were able to see one or two of our amazing sunsets. Come back again, Destination Big Bear

Hello Elizabeth, Thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. We apologize that the spa was not working during your stay. This is an amenity that we can not always guarantee working with the amount of traffic it receives from renters before yourself. Unfortunately if not notified to us during the stay, we can not address this and get a vendor to the property. It is our goal here at Destination Big Bear to make your stay as best as possible. Kind Regards, Destination Big Bear

Hello Sewit, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. We glad to know that you liked the location and beautiful views but another side you are a little bit depressed but we apologize that the home was not cleaned properly before. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff. Unfortunately, during the time of your arrival, we were experiencing a high amount of flies throughout the entire town. This was not just your home but in the valley. This is not a normal occurrence, as we are in the mountains this is something completely out of our control. Kind Regards, Destination Big Bear

Hello Jackie, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was all you expected in a home and that you and your group got to enjoy their stay. We asked our Tenants to Check-In at our office for their ID verification, We apologize for the inconvenience caused to you during Check-In. We apologize that the home was not cleaned properly before. This is not what we like to hear from our tenants, and not up to our standards. Unfortunately you didn’t report this to us during your stay as we are having a maintenance team on toes 24*7 who goes to the cabin and fixes the issues. It’s our goal at Big Bear to make your stay as best as possible. Inconvenience Highly Regretted, Destination Big Bear

Hello Alfredo, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Talk about the views in Big Bear, they are breathtaking. Many of our lakefront accommodations are set aside for visitors who want to enjoy the spectacular scenery. Come back again, Destination Big Bear

Hello Stephanie, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was all you expected in a home and that you and your group got to enjoy their stay at Big Bear. A backyard allows you to enjoy and play in the snowfall without leaving your place. Talk about views in Big Bear they are breath-taking. We apologize that the spa was not properly cleaned when you arrived. As we are the management company for the home this is something that we can and will address once notified for us to address. Inconvenience Highly Regretted, Destination Big Bear

Hello Jessica, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. We are really unhappy to know that you encountered an uneasiness during your stay. If you have informed about the cleanliness issue during your stay we definitely send our maintenance team and provide instant help and Amenities are not guaranteed at the time of arrival We do our best to get this up and going for the stay, but with so much traffic in and out of the homes, this is something that is hard to promise. We are really appreciating you for the patience and bring into our notice so that in the future we could able to improve the service. With Regards, Destination Big Bear

Hello Sarah, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Hello Andrea, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was all you expected in a home and that you and your group got to enjoy their stay. The views are just breathtaking. Hopefully, you were able to see one or two sunsets on your trip. Come back soon, Destination Big Bear

Hello Katye, Thank you for taking the time to write us a review. We are so happy to hear that this property Emerald Alps was all you expected in a home and that you and your group got to enjoy their stay. The views are just breathtaking. Hopefully, you were able to see one or two sunsets on your trip. Come back soon, Destination Big Bear