8/10 (良い)
Casy
2024年4月7日
良かった点 : 清潔度、施設のコンディションと設備、コミュニケーション
気になった点 : 設備とサービス
Hello! We just stayed with you this weekend and I wanted to share about my experience. The resort and unit were beautiful. The food at the restaurant was great. However, our experience with the towel service policy and how it was handled basically ruined the visit. Within an hour of checking in, one of our hotel pool towels was stolen while we were swimming with our kids. Apparently this is somewhat common so that people don't have to pay the $25 fee. We reported it to multiple people but no one cared. They wanted the money. I would recommend continuously guarding your towels or just bring your own. Aside from that, the stay was great!
Casy
2024 年 4 月に 1 泊滞在