4/10 (不満)
Susan. B.
2024年2月10日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
So disappointed!
We stepped onto the property and when we went to see the location of our room we realized our ground floor room was actually more difficult to get to than one we could have used the elevator for. There were numerous steps just to get to the room and no elevator available for that area. Then because we got there in the evening we had to wait until morning to get our key fob at an adjacent building to even get out of the lobby. There was a long line of people doing the same and getting deposits back. When we finally got our key fob we were told the heater in our pool was broken. We finally made out of the locked door lobby it to the beach. After choosing a beachfront property we were told that we couldn't use the beach because there was heavy machinery
grading and re-sanding the beach. Very disappointed about that! It was a huge project that completely ruined being "beach front".The property was nothing like the photos. The couch was uncomfortable, the beds were uncomfortable, and we just tried to stay out of the room and off the property as much as possible since there was no remedy offered by the management. A picture is worth a thousand words and I wish I could post some here.
Susan. B.
2024 年 1 月に 7 泊滞在
