Check in was super easy, key code given before we arrived via email, easy to find, no problems entering. At first glance it's a lovely caravan, lovely lounge and kitchen. We went as a family of 8, plenty of plates and cups. But not a lot of utensils, we cooked a Lasagne one evening and really struggled with stuff to cook with, we made do but I feel like 20/30 on extra cooking stuff would really be appreciated. the area the caravan is in is covered in trees, which we knew in advance but a hard bristled broom to sweep the tree dropping would be helpful, the hoover has absolutely no suction either and considering it's a pet friendly caravan you'd think they'd provide a hoover that actually works. The location of the caravan its self is far enough from the entertainment so you can't hear it, but also local enough to amenities. I messaged management during our stay and they were very helpful offered to come out and help us, but we declined as it was our last day and we felt it wasn't needed. I just wanted to inform them for further guests staying. Personally I wouldn't return to this caravan, but the haven site itself was nice enough.