2/10 (非常に不満)
宿泊されたお客様
2019 年 7 月 8 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション
VERY DIRTY
We didn’t expect to clean dishes, utensils, pots and pans before being able to use them and floors, beds, and bathrooms. The kitchen floors have lots of dirt in the corners of the cabinets. The toaster oven was dirty inside and out, coffee maker was dirty, the were glasses were filthy dirty. We used the same dishes and silverware over and over to avoid washing everything in the cupboards. Biggest issue is the bat guano in laundry room, the 2 bedrooms upstairs on the beds and on the floors, in the showers, on the steps going to the 2nd floor, out on the balcony and table and chairs, along with the patio at the pool level had quite a large amount of bat guano everywhere, which we swept 2 days and finally just left it go after that as we were a bit discouraged. We did show it to Veronica but she either didn’t understand or forgot to clean it up the 1 day that she came. We didn’t realize until later that this is a serious potential health problem. Bat guano can be dangerous it can cause Histoplasmosis, an infectious disease easily spread when the spores become airborne (sweeping), if you breathe the air you can become infected. Which now makes sense why we 2 of us were always sneezing and coughing when we were in the home. Veronica came on our 2nd day asked if she could clean, we showed her the bat guano outside and inside and left for several hours. Once back, she left the large amount of bat guano on the back patio and didn’t clean out the garbage containers (including those by toilets). The garbage container in the master bath was very disgusting and still is. Also the windows, screens and sliders were very filthy. There were unclean sheets in the laundry room. All towels were downstairs and they were damp. We were unable to shower as the stink from the faucets was unbearable. Sewer backup? We heard gurgling in the shower when flushing. Water leaks in 2 bathrooms. Upstairs, lights in both closets don't work. The sliders don't slide or close very well, allowing in lots of flies. Once outside, we did enjoy the lovely pool and beautiful beach views. We asked for a refund, the owner refused. Why did we stay? We were on vacation, would have had to find another place to stay and pay again to stay somewhere else. In hindsight – we definitely should have found another place to stay. Surely the management company, if they saw how dirty the house was would have an issue with it. This property was not at all on a level that I expect from Vrbo.
宿泊されたお客様
2019 年 6 月に 4 泊滞在
