This is the first time we’ve written a negative review after years of using VRBO for our vacation rentals. Unfortunately, the home was misrepresented so we felt it necessary to share our experience.
When we arrived, we were informed that the Jacuzzi spa was and had been inoperable for some time. We were also informed the ice-maker wasn’t functioning, however they did provide 1 bag of ice. The host pointed out a damaged screen door (unsuccessfully repaired with duct tape) and told us to be careful to not cause further damage to it. During our stay, we discovered many, many more (undisclosed) issues, including:
1/ Broken dishwasher: The wheels & brackets on the upper rack were broken, which caused the rack to fall to the ground when we placed fragile dishware on it. Fortunately, my wife caught the falling rack and we didn’t have to deal with broken glasses. A few days later, the dishwasher stopped operating completely, at which point mgmt replaced it.
2/ Broken fridge: The fridge leaked water onto the floor around it, creating a slipping hazard. Additionally, the freezer didn’t keep items frozen.
3/ Broken glass door: The downstairs bedroom’s glass door was cracked with spider fractures that stretched the width of it. This is a safety hazard.
4/ Broken window: The primary bathroom window could not be closed due to broken & rusted brackets, letting mosquitoes/bugs in.
5/ Non-working pool lights, which is a safety hazard for night swimming.
We decided to relocate to another home due to these undisclosed issues. Bret, our concierge, offered to refund us for the remainder of our stay, but stipulated reimbursement would be BY PERSONAL CHECK ONLY. Our request to be reimbursed via an immediate credit on the card used or PayPal/Venmo was rejected, which made us question whether the check would clear.
We made a point to leave the home in immaculate condition - washing/folding towels, stripping the beds, and emptying the dishwasher in an effort to help housekeeping. We’d vacated the home well before 10 AM, but didn’t pull out of the driveway until 10:09 AM because we needed to reinstall our JEEP’s removable roof. We were notified minutes later that, because we’d been in the DRIVEWAY at 10 AM, the refund offer was void. It appears mgmt staked out the property – quite the check-out experience.
Stay away from this host until repairs are completed, and the house is restored to the “million dollar” condition depicted here.