We arrived at check-in time to find rubbish and furniture piled outside the front door, and the apartment still being cleaned – clearly not ready for guests. When we contacted the rental company, the response was dismissive and unapologetic, with no proactive offer to accommodate us while we waited.On our return, it was evident the clean had been rushed. The apartment was dusty throughout, the bathroom smelled strongly of mildew, and the shower was covered in black and pink mould. The shower doors leaked, and there were holes in the wall where the bathtub had been removed – unfinished work that should never have been presented to guests. Beyond the cleanliness issues, the space felt entirely unloved. It's been filled with mismatched furniture and random objects to give the impression of a home, but the overall feel is hollow and impersonal. For a company of this size, the standards – both in the property itself and in customer care – were far below what guests should expect.