Garden City, Costa Adeje - Heated Pool, Near beach

Pleased to hear you had a good holiday. Garden City is very popular as so close to everything. Many guests book with me time and time again and I look forward to welcoming you back

I am pleased to hear you had a lovely time and enjoyed your stay in the apartment. Unfortunately, the reception is nothing to do with the privately owned apartments on the complex and they will only let their own clients store luggage - (it is tends to be much more expensive booking through them). When guests have a late flight there are many local companies who offer a baggage storage at a very reasonable price. You can of course use the pool etc at Garden City until your flight.

Pleased to hear you had a lovely time. Garden City is great as it is close to everything. I look forward to welcoming you back

I am pleased you had a good stay and enjoyed the apartment and the complex. I look forward to welcoming you back

I am sorry to hear you had a disappointing stay. This particular apartment is very popular as it is at the end of the complex. The hotel 'next door' is actually in the next street - but the pool area where they occasionally have entertainment backs on to the wide walkway next door to Garden City. It is certainly not right next door. I have to say this is the first time anyone has ever complained about noise in this apartment. You did contact me and said you liked the apartment but it was noisy some nights. It was a holiday weekend so I said I hoped it would quiet down. I did point out that this is a holiday complex so some noise can occur - but any music has to stop by midnight. As you pointed out the noise stopped at 11.30 - if you come from the countryside it is town living so different than at home. But saying that I live in the countryside and stay in this apartment when I visit Garden City. I have also never needed to hire a fan while I have been there. In your email, you said you liked the apartment and made no mention about the beds being uncomfy. I have had them checked out and can confirm that the mattresses have been replaced as the people who stayed after you mentioned this and thick mattress toppers were supplied the same day and new mattresses were delivered two days later. If you had mentioned this at the time they could have been replaced while you were there. I have asked other people who were staying at Garden City at the time if they thought noisy and they have all said no it was lovely and perfect for them. I also received a lovely email from the guests who left the day you arrived saying how much they enjoyed their stay and they have rebooked. They would not do this is the apartment was unsuitable or noisy. I think this is the case of I cannot please all of the people all of the time.

Many thanks for the positive review - not sure why just 3 stars? Garden City is very close to everything and pleased you enjoyed your stay. The apartments are very popular and guests book again and again. I look forward to welcoming you back

Pleased to hear you had a good holiday and enjoyed your stay at my apartment. And as you said Garden City is close to everthing you could need including 2 sandy beaches. I look forward to welcoming you back.

I am surprised that you felt the need to leave such a review. You had extra people staying in the apartment who you refused to pay for! On booking you said there might be 2 more people staying for a week and you paid for this one week and then when they stayed the whole period you refused to pay the cleaner any more. I am not surpised it felt hot with you squeezing so many people in! The fridge is 18 months old and has an ice box but I do not say there is a freezer. Ice box doors do tend to get broken off easily in rented apartments but the ice box is still perfectly usable. This apartment had a new kitchen 18 months ago when everything was replaced. The curtains in the bedroom and living room are lined with blackout material - these were only replaced in April. You made no comment to the cleaner regarding any problems during your stay even though you saw her on several occasions. It seems strange not to mention any problems as you were there for a month! I do not see how you can justify leaving such a negative review. Perhaps it is a question of attack is the best form of defence when being asked to pay for the extra people you should have paid for. People book that particular apartment again and again - they would not do this if unsuitable.

Pleased to hear you had a good holiday. Fans are rarely needed but if necessary can be hired from reception. If it is hot it is always a good idea to leave the curtains closed during the day as this keeps the heat out if it gets too warm.

I was surprised to read your review as this apartment has a new kitchen and new living room furniture and the bedroom furniture was only replaced last year with new head boards etc. I am currently staying on the complex myself and I have asked the current guests if they are finding the beds uncomfy and they say they are fine. I do appreciate that beds are not the same as guests have back home and I will arrange for some mattress toppers to be put on the beds. While I have been here the apartment has been repainted. The current guest have just booked to come back again this year. As you righltly said these apartments offer very good value for money

Janet the cleaner says you spoke to her on your departure day but you made no negative comments to her at all during your stay. Janet is easy to contact in case of any problems and it seems unbelievable you say the bedding was unclean but you slept on it for a week and still made not mention to the cleaner when she visited you on your day of departure. When Janet went in the apartment to clean she found you had left a note and one of the things you mentioned was lack of cutlery. Janet thought that strange and she opened one of the kitchen cupboard doors and found lots of cutlery and utensils piled in there (presumably by you) and not in the cutlery drawer where it would usually be. Janet immediately took a photo of the cutlery and texted it to me. Like most beds over there the headboards are fixed to the walls and not the beds. I stayed in this apartment myself just before Xmas and found the beds comfy as they also have a mattress topper. I also replaced the 2 sofas in the living room so these are new. I certainly found them comfy - or I would not have bought them! I would point out that the couple who stayed there the week before you arrived on his return booked to go back next year for 6 weeks - they would not do this if the apartment was unsuitable. Garden City is very popular and if the main pool is busy the quieter pool at the rear of the complex usually has sun beds there. I know it is impossible to please everyone all of the time but it is frustrating when people leave poor reviews without having made contact while in resort. Plus complain about things which other people find good.

Pleased you had a good stay again. Yes, Garden City is in a great position as it is so close to everything including the new Siam Shopping Mall and of course the Siam Water Park plus the beaches etc. I look forward to welcoming you back.

Pleased to hear you had a good holiday and enjoyed your stay in the apartment. I look forward to welcoming you back the next time you want a holiday in sunny Tenerife

Many thanks for taking the time to leave a review and pleased to hear you had a good holiday. Yes, Garden City is close to everything which makes it such a popular complex. Many thanks for already recommending your friends to book with me for next month.

Pleased to hear you had a good holiday. It usually does work out a lot cheaper to go self catering - even if you eat out every day - you get to choose when and what you want to eat. Yes, Garden City is a friendly complex and close to shops, bars, restuarants and the beach plus the fabulous new Siam Water Park.