4/10 (不満)
Andrea C.
2024年5月14日
良かった点 : チェックイン、コミュニケーション、掲載情報の正確さ
気になった点 : 清潔度
Grace Apartment
Brenda was helpful with the check-in process and contact for when we would arrive and how to get to the apartment from the airport (very helpful since we had our family and trying to navigate transportation for 6 of us).
The beds were comfortable and linens were provided.
I did sign a contract in person(not beforehand like I am used to) that included a section where the handyman or housekeeper could come into the apartment without notice. Our first full day when we returned to the apartment there were signs someone had been in the apt other than us (there was a butter knife on the ironing board we did not use any utensils and one of my bags that had hair product was zipped up and I did not have it zipped prior to leaving). I was not notified of anyone needing or even being in the apartment while we were gone until I sent a message asking about it and was told the handyman was there to fix a curtain, except there were no curtains needing to be fixed. Then there was another day they needed to be in the apartment for the shop below the apartment that had a water leak (I was notified of that) just felt uneasy knowing people were coming in and out while we were staying there. I have never had that happen at any VRBO we've stayed.The walls were so thin we could hear whispering.The locks for the door to the apartment are not safe if there were a fire. You have to use a key to lock/unlock the door there isn't a deadbolt. There was mold on the walls.
Andrea C.
2024 年 4 月に 7 泊滞在
