ヤシの木に囲まれたリゾートの設定-ウォーターフロントプールホットタブドックサイドファイヤーピット

Thank you so much for your kind words. We were delighted to have you stay with us. You are always welcome to stay again! Kim

We were in touch with this family throughout their stay. The worst possible weather happened during their vacation. It rained almost constantly everyday - not at all common.. Felt so bad for them that we offered a free week for a future visit to Marco Island. They were stuck in the house for much of their stay with grandparents, parents and kids. Offered rainy day activities locations - had the outside frig completely stocked with alcohol and non-alcohol beverages. Sent a plumber to adjust a low-flow toilet as they wanted the bowl to fill all the way up. We asked about what things needed repair as mentioned here - and this is their response: The door handle leading to garage seemed very loose or didn’t close real tight. Door knob to kitchen pantry was weird only pulled up. They were minor and maybe we wouldn’t have noticed if we didn’t have all the rainy days. The bugs they mention come in from the outside - especially in heavy rain. We have weekly pest control and would have had them visit immediately if they mentioned a problem. House was deep cleaned prior to their arrival and no dogs had been at the house for 2 months prior to this stay. Very sympathetic to the weather damping their vacation. The items mentioned here are much more a reflection of their weather disappointment.

Lisa - We are so happy you had a wonderful time - and anniversary celebration! We would love to have you stay with us again! Kim

53 five star reviews in a row - many return guests and this message sent to me by this reviewer an hour before departure from our house “Thanks. It's all been wonderful! Such a lovely house. It's been so long since we took a vacation and my husband loved the house and setup so much he only left twice the whole time 😩”. After they left, we discovered the damage they caused - the mountain of laundry - the missing and broken items - the 2 six seater golf carts that would block the driveway until 2 days after they left and an important item that was left in the bathroom that we needed to overnight to them. It was very clear to the cleaners that this renter had far exceeded the contracted number of guests. I wanted to discuss the issues with them instead of just giving them a thumbs down on VRBO. A mistake. Laurie’s husband aggressively accused me of trying to get money out them. Wanted to understand what happened at the house and if we could come to a fair agreement. The spa - they left it on for 15 hours and overnight- I check the systems remotely first thing everyday be sure the hvac is running properly and the pool systems are all good. I sent a text to remind her to turn it off at the end of the night so the pool filter and waterfall can start in the am. For 3 days - they left the sliders to the pool area open for 10 hours a day. The sensors on the doors keep track. They had exceeded the electric allowance of $100 for a week in 3 days. I let them know if they would close the doors going forward -I would not charge the additional electric charge. They disconnected the modem and I had to send my tech guy to the house to fix. This is the “watching” they refer to - systems are all able to be accessed remotely to assist guests. They became upset after departure when I tried to find out their side of all of these issues and come to an agreement on the charges for the laundry- the mailing service and the damage. We have hosted many families- all lovely and respectful. This is the first time we had a renter behave this way. It is sad. We strive to treat the families and groups that rent from us with care and respect. We provide many amenities and clear communication. Yes, to maintain a first class experience- we have guidelines and agreements. With very few exceptions all of the guests have treated the house appropriately. This is a group that did not show any respect to the property and submitted a very dishonest review