家具付きデッキと海の景色を望むクラシックなカユコスのウォーターフロントのビーチハウス！

Hi Catherine. Thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

Sanya, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them addressed as soon as possible. We hope to have the opportunity to better impress you in the future!

Thank you for your feedback. We’re glad you enjoyed the location and view. Regarding the kitchen, the home is provided with starter kits of basic supplies, which are intended to get guests started and are not meant to last the entire stay. We apologize for the plumbing issue. This was a larger clog than a typical plumbing concern, and the plumber had other scheduled jobs that day, which impacted the timing. We did check in with you during your stay to see if there was anything else we could assist with, and at the time, you indicated everything was fine. We appreciate you sharing your experience, as it helps us better manage communication and expectations for future guests.

Hi Irene. Thank you for taking the time to provide this information for us. We have taken these comments to our local staff and homeowners so that we can continue to make updates to provide the very best experiences for our guests. We do hope that we have another chance in the future to impress you!

Hi Georgia, thank you for staying in our home! We've passed your feedback regarding kitchen supplies and appliances along to our property manager. We'll be looking into making updates to our home. We hope to host you again soon!

Tabitha, thank you for your candid review. We are happy you enjoyed the location and beach! We will be sure to pass your suggestions regarding updating some aspects of the home to the local manager. We hope we get a chance to host you next time!

Thank you for staying with us, Lisa. We are glad the location worked out well for you and we apologize for the issues that kept you from fully enjoying your visit. Thank you for sharing your experience with us so we may address these issues for future guests. We hope to host you for another pleasant stay in the future

Janell, thank you for your review. We're glad you enjoyed your stay! Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. Supplies are restocked before each guest. Pantry items like oils and spices are not usually stored in the home for sanitary purposes. We encourage our guests to bring any food-related items they may need during their visit. We apologize for any inconvenience this may have caused during your time with us. We hope you choose to stay with us again.

Ron, thank you for your review. It is a pleasure to hear you enjoyed the great views during your visit. We sincerely apologize for the trouble caused by the stairs. We appreciate your bringing this to our attention. The homeowner is doing construction this month including working on the stair railing. We truly hope we can host you for a more comfortable stay in the future.

Thank you for taking the time to provide us with this feedback, we are so sorry for the poor experience you had while using our services. We truly regret to hear of both the disconnect in the care you received when communicating with our team. Please know that this is not the high level of customer care that we strive to provide our guests and we make every effort to attend to our guests as quickly and efficiently as able. At this time we are receiving higher than normal call and email volumes which can result in a delay in response. We are working to hire and train new team members in order to better suit the growing demand. We appreciate our guests' understanding of this matter and hope to better impress you in the future!

Thank you for your detailed feedback. We're thrilled to hear that you enjoyed the incredible views and beach access of the home. We sincerely apologize for the issues you experienced with the electronic door codes and the front door lock. Your comments about the key getting stuck and the initial odor in the home are valuable, and we will address these concerns with our maintenance team to improve future guest experiences. We're glad you were able to enjoy your stay overall, and we appreciate your understanding. We hope to have another chance to impress you on a future stay.

We appreciate you sharing your review, James. New wine glasses are on order, and we are replacing the chairs and drapes. Thank you for staying with us!