Ty Rhos Newydd: Stunning pet-friendly, family retreat on Anglesey

Thank you so much for your lovely review. We’re delighted to hear that you enjoyed the house and all its facilities — it sounds like you made great use of the cinema room, games room, and hot tub! We love that your granddaughter had such fun hosting film nights.We hope she provided popcorn and icecream!! It’s fantastic that the property provided the perfect place to relax after your days out exploring, and we’d be thrilled to welcome you back again in the future.

Thank you so much for your lovely review. We’re delighted to hear that everyone — including the dogs — had such an enjoyable stay and found the house spacious, comfortable, and well equipped. We really appreciate your kind words about our team’s responsiveness and your helpful note regarding mobile signal at the property — that’s useful feedback for future guests. We’re so pleased you had a great stay overall and hope to welcome you back to Anglesey again soon.

Thank you so much for taking the time to leave such a detailed review of Ty Rhos Newydd. We're delighted that you enjoyed exploring Anglesey and discovered so many of the wonderful places the island has to offer. It's also lovely to hear how much you appreciated the house, its beautiful setting, cinema room and bathrooms, and that you found our digital guest guide so helpful. We're genuinely sorry that you didn't feel warm enough during your stay, particularly as this clearly affected your overall enjoyment of the property. Ty Rhos Newydd is an incredibly energy-efficient home, with the underfloor heating thermostat set to 21°C to maintain a consistent, comfortable temperature throughout. Underfloor heating works a little differently from traditional radiators, providing a more gradual, ambient warmth, so the floors themselves won't necessarily feel warm to the touch. There is also a log burner available for guests who prefer a little extra warmth and a cosy evening in. We do appreciate that everyone's preferred temperature is different, and we're sorry that the arrangements didn't meet your personal comfort levels on this occasion. Thank you also for recognising the prompt responses from our team. We're always happy to help wherever we can, and it's disappointing that we weren't able to find a solution that made you more comfortable during your stay. We've also taken on board your additional observations regarding the other facilities, which we'll review with the relevant teams. We're pleased that you otherwise enjoyed the property and had such a lovely time exploring Anglesey. Thank you again for sharing your experience, and we hope we'll have the opportunity to welcome you back to the island in the future.

Thank you for taking the time to share your feedback. We apologize for the inconvenience that this caused during your stay. Your comfort and satisfaction are our top priorities, and we were pleased to respond to ensure this issue was resolved. We greatly appreciate your input, as it helps us improve our services for all our guests. Thank you once again for your understanding your feedback and your booking. We do hope that we are able to welcome you back again in the future.

Thank you so much for taking the time to leave your review. We are so very pleased to hear that you enjoyed your time at Ty Rhos Newydd and that you had nothing but praise for the house itself. Unfortunately as with many rural properties the tracks are not always suited to all types of cars, especially low ones. We will however pass on your comments to the relevant team and thank you once again for your comments. We do hope that we can welcome you to one of our properties on Anglesey again in the future.

Samantha, your review is quite disappointing and unfairly represents the property and the service that we offer. Rest assured I take poor reviews seriously, I review and action any points & lessons learned from the process and communication regarding the complaints. Having read through the emails between yourselves and my staff, discussed the situation with the Housekeeping & Maintenance team, I believe the following to be correct: The internet was working during the changeover period as Whatsapp messages and calls were made between the team at the property and my front desk, the owner's heating App was live ahead of your arrival and overnight. The team were made aware of the hot tub key safe issues and attended first thing the following morning, they replaced the key safe for new and found that the internet hub had been switched off; I have been briefed by the Maintenance team that you had already accessed the hot tub by removing the screws for the retaining straps; how else did you get in? At no point during your stay did you mention to my team (via email or in person) about a smell in the property until you departed. Rest assured my team did respond quickly to the niggles you had and if we had known about any other issues we would have dealt with them efficiently; we work hard to achieve this. Ty Rhos Newydd is a beautiful home in a marvellous location, the owners and my team work very hard to provide a great experience for guests and unfair reviews like this do nothing other than undermine their efforts. Unsatisfactory indeed.

Thank you so much for taking the time to leave your kind review, the owners will be delighted. We're delighted to know you had a lovely stay. The owners have recently made some upgrades to the property and new housekeepers have been instructed. We very much hope to welcome you again in the future.