2/10 (非常に不満)
aleona s.
2023年7月29日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Disappointing
Firstly, I could not get in touch with the property host after making multiple attempts to contact him. The morning of our scheduled arrival, I had to contact Vbro to file a complaint.The property was very old and grimy. The internet did not work at all - and we had people who were working remotely so had to leave to town to connect with internet. The power went out 2 days in a row and we had to wait 6 hours before an electrician came over and the second time, waited overnight for power. When the power went out, the entrance gate would not open as well, trapping us inside with no option to leave the property. The pool cleaning was scheduled while we were at the property and we could not use the pool for one day. The jacuzzi was broken and not working. The linen and towels smelled terrible, not fresh at all. The lawn and garden was dry and dead and unkept with cigarette butts everywhere. In general, the property needs updating, fixing and maintaining - We paid a lot of money for 3 days and it was a terrible experience for a party of 11 people with no power, no internet, no pool. Lastly- Please do a better job of screening properties. This vacation was planned a year in advance with my family, and we were traveling all the way from New York, USA. To end up in the situation that we did is absolutely unacceptable.
aleona s.
2023 年 7 月に 3 泊滞在
