2/10 (非常に不満)
Mark R.
2023年8月28日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Disappointing family holiday
On first look the villa and pool were lovely, but on closer inspection, the upkeep and cleanliness of this villa was very poor. From the first day we noticed broken items or items not available for us to use. Such as the safe, lock for the back door to the property, sun-lounge covers …. We were told only the property owners could use the safe and we didn’t need it. We had nowhere to store our passports or valuables. We lost power during our stay and were not able to contact the property manager for advice and she didn’t bother returning our call to see if we needed any help. We didn’t feel she was approachable and weren’t impressed by the poor service.
We found she was rude from the day we arrived and had the cheek to charge us €20, to leave our cases while the property was having a deep clean and inspection. We did try to raise our concerns about the standard of the property but we were unable to contact her during our stay. On our return home, we had texts accusing us of not treating the villa with respect. We did raise our issues with the property company about the poor property upkeep, but have had limited responses to our concerns.
To say this was disappointing is an understatement. We go away every summer and always treat villas with respect and have never been treated like this before. We felt the price of this holiday was misleading considering the poor upkeep and overall lack of cleanliness. We would not recommend this villa to other families.
Mark R.
2023 年 8 月に 14 泊滞在
